02-11-2010 03:22 AM
Hi,
We've just installed the first (of many) WS-C3750V2-48PS switches in our network but CiscoView is not recognising the device.
Does anyone know which packages I need to install for these to be supported.
We're running LMS3.2, CiscoView 6.1.9, RME 4.3.1 & CS 3.3.0
Thanks.
Solved! Go to Solution.
02-17-2010 08:55 AM
You do not have the Cat3750 package installed properly. You can try copying all of the .zip files from NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw to this directory (with Daemon Manager shutdown). If the PSU repository is good, then you should be able to see your 3750s in CiscoView again.
02-11-2010 08:47 AM
What is the sysObjectID of this switch?
02-12-2010 08:53 AM
Hi Joe,
I did an SNMPWalk of the switch and the following was returned :-
RFC1213-MIB::sysObjectID.0 = OID: CISCO-PRODUCTS-MIB::catalyst37xxStack
Does this help?
02-12-2010 09:03 AM
This switch is supported in version 9.0 of the Cat3750 CiscoView package. You can update your packages from Common Services > Software Center > Device Update.
02-12-2010 09:54 AM
Thanks for the reply Joe.
I did as you suggested (the previous 3750 package was v8.0), however, now whenever I try and use CiscoView for any 3750 I get the message shown in the attachment. (This included 3750's that used to work perfectly with CiscView)
Any idea's how I can fix this?
02-12-2010 02:42 PM
What is the sysObjectID of this switch?
02-15-2010 02:29 AM
I did an SNMP walk on a 3750-24-PS (that used to work fine with CiscoView) and it came back as below.
RFC1213-MIB::sysObjectID.0 = OID: CISCO-PRODUCTS-MIB::catalyst37xxStack
This means that both the 24PS and the V2-48PS have the same ObjectID. Could this be the reason they're not working??? (ie, this SysObjectID not included in the latest package version?
Any help?
02-15-2010 03:43 PM
It sounds like the package was not installed properly. How did you install the Cat3750 package? Did you install the other supporting packages as well (i.e. DtShare)?
02-15-2010 03:49 PM
Thanks Joe...
I only updated the Cat3750 package (from V8 to v9) by going to Common Services > Software Center > Device Update then using the Cisco.com, choosing CiscoView and then selecting the Cat 3750 package.
Is there anything else I needed to update?
02-15-2010 03:53 PM
Yes. You should always install ALL available updates. If you do another device update for CiscoView, you will note that at least a new package, DtShare needs to be installed. That package is required for Cat3750 version 9.0.
02-16-2010 02:06 AM
Hi Joe,
I ran the Device Update again and this time installed All available packages, however, the problem is still occuring.
I've attached the list of packages that I updated and noticed that there isn't one called "dtshare" as you mentioned above (see attached screenshot). I installed all the packages anyway.
Once the installation had completed I ran another check for updates but there are now no updates available.
Any clues?
02-16-2010 10:47 AM
I cannot reproduce. Post your cv.log and NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.
02-17-2010 05:38 AM
02-17-2010 08:32 AM
Post the list of files under NMSROOT/MDC/tomcat/webapps/CVng/WEB-INF/classes/com/cisco/nm/cvw/devpkgs.
02-17-2010 08:41 AM
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