Another layout for outbound call in ICM 7.5

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Feb 12th, 2010
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Hello everyone,

If someone knows whether it is possible to make another layout which I have to present in CAD for outbound calls.

I have already used default layout and need another one for outbound calls.

Our contact cener is based on ICM 7.5 with IVR and CUCM.


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Edward Umansky Fri, 02/12/2010 - 16:30
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Use the default layout for outbound calls, and create a separate custom layout for all other types of calls.


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