02-12-2010 08:09 AM - edited 03-19-2019 12:28 AM
I'm trying to test our new CUPS server. I have the CUPC client on several computers here and it runs fine. I can log into the new CUPS with different usernames and everything seems to work fine (except Exchange Free/Busy status, but that's what I'm trying to test). The problem is that I installed CUPC on my laptop here and I cannot get the presence service to start with the same unsernames I was just logged into on my desktop. I can log in OK, but the Presence server will not connect. I looked in the CUPC log at it's resolving the server name (which is the problem I ran into previously), but it's getting a 503 - Service Unavailable message. It only effects this client. I've seen reference to the 503 error on communication between CUPS and CUCM, but this is just between CUPC and CUPS, right? Any ideas out there?
02-12-2010 08:18 AM
It looks alot like the problem we had when we couldn't resolve the CUPS server FQDN. But the desktop and laptop are on the same subnet and use the same DNS servers. I can ping the CUPS server by FQDN from the command prompt on both
2010-02-11 14:57:46,319 [0x000016f4] INFO LCWabiAccount - (WABIMSG_ACCTINFO) acct SLOT 0 - CUPS (
2010-02-11 14:57:46,319 [0x00001394] WARN LCIsuaLog - (WABIMSG_SDKMSG) CSuaCallControlManager.Singleton.Asynchronous::CProxyRegistrationHelper::RegisterWithNextProxy[2852] - Order of routing attempt:
2010-02-11 14:57:46,319 [0x000016f4] INFO LCWabiSinks - (WABIMSG_REGSTATE6) ********* CUPS (
2010-02-11 14:57:49,787 [0x000016f4] INFO LCWabiAccount - (WABIMSG_ACCTINFO) acct SLOT 0 - CUPS (
2010-02-11 14:57:49,787 [0x000016f4] ERROR LCWabiSinks - (WABIMSG_REGSTATE11) ********* CUPS (
2010-02-11 14:57:49,787 [0x00001394] ERROR LCIsuaLog - (WABIMSG_SDKMSG) CSuaCallControlManager.Singleton.Asynchronous::CProxyRegistrationHelper::onFailure[3561] - Failed to register! error-code: 503, msg: 'Service Unavailable'. Retry in 20 second(s).
I swapped out the username for
02-12-2010 10:43 AM
OK, fixed the Free/Busy issue (TAC politely pointed out that significant changes like adding an Outlook Gateway may require restarting services, such as the Presence Engine, to complete.) However, I still have this CUPC client issue hanging over my head.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide