I have IPCC enterprise version 7.2, I am trying really get a benifit from the data in the list that we import it to be used for the outbound, but until now I do know how?
If the data was the subscriber_no and the agent_id in the following format (inside the text file that we import it to be used for the outbound):
Now, how can read the agent_id (m00189 or the m00180) in the routed script, so based on it I can route for the proper agent?
What the element I have to use in the script to be able to read this data from the database? How?