UCCX 7.X Agent Update PC Adminsrative Rights?

Unanswered Question
Feb 13th, 2010
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I plan on patching to the latest SR on a UCCX 7.X system.  None of the agents currently have administrative rights to their own PC.  What is the minimum amount that I can do to ensure that they automatically upgrade.  Is it as simple as just giving them full rights to just the ~Program Files\Cisco.... folder or is there something additional?

What is the best approach?

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Aaron Harrison Mon, 02/15/2010 - 06:08
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I'd say you have a few options:

1) Manually visit each PC and log in as an admin, and allow the auto-update to wor

2) Give the users admin rights (the SR will install via an MSI, which could include file and registry changes, drivers etc and I think even if you opened up rights to all the right places the Windows Installer service would still not allow the install to proceed with a non-admin)

3) Deploy the SR MSI using SMS or AD automatically... you can find the service release file on the server once you've upgraded it

Most customers either fall



shane.orr Mon, 02/15/2010 - 07:46
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That is what I feared.  Thanks for the response!!



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