UCCX 7.X Agent Update PC Adminsrative Rights?

shane.orr · ‎02-13-2010

I plan on patching to the latest SR on a UCCX 7.X system. None of the agents currently have administrative rights to their own PC. What is the minimum amount that I can do to ensure that they automatically upgrade. Is it as simple as just giving them full rights to just the ~Program Files\Cisco.... folder or is there something additional?

What is the best approach?

Aaron Harrison · ‎02-15-2010

Hi

I'd say you have a few options:

1) Manually visit each PC and log in as an admin, and allow the auto-update to wor

2) Give the users admin rights (the SR will install via an MSI, which could include file and registry changes, drivers etc and I think even if you opened up rights to all the right places the Windows Installer service would still not allow the install to proceed with a non-admin)

3) Deploy the SR MSI using SMS or AD automatically... you can find the service release file on the server once you've upgraded it

Most customers either fall

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

shane.orr · ‎02-15-2010

That is what I feared. Thanks for the response!!

Shane