May I ask someone to clarify Outbound Compaign behavior after Skip-Next button has been pressed?
For instance lets view the following scenario:
1)Outbound module offer to agent a possibility to make an outbound call
2) Agent accepts this offering by pressing Accept button on his CAD
3)The CCX starts to make an outgoing call
4) Agent hears a ring-back tone for a 30 sec(for exam.) and decides that recepient don't want to pick up the call
5)Agent press button Skip-Next, then CAD displays menu from wich agent selects option: Not Home.
The questions is:
-What should happen after this last action(number 5)? Should the CCX automatically drop the call and move agent to Ready
or Work state ?
At this moment on our CCX after the 5 stage, agent should press Answer/Drop button to stop outgoing call.