I am using ICM 7.5, CTI Toolkit 7.5, CUCM 7.0 and CVP 7.0. when I am dialing to my number its goign to the IVR. After successfull IVR prompt when its going to Skill Group / Queue to SkillGroup my CTI Toolkit is being getting reserver. when I disconnected my Calls its show an warning message. Warning message Screen shot is atached here. I can hear Error prompt from CVP.
What I can see at ICM Router Process that its show one trace message thta " DEVICE_TARGET_ABROT_IND message received from Peripheral......."
when CTI toolkit is reserved i can hear only one ring tone after that CVP error tone.
Need healp on urgent basis.
Sultan AL Arif
My problem was on SIP Trunk. I have some misconfigured on SIP Trunk at CUCM. Thanks for all the help
Sultan Al Arif
I told you to check that above.
Fourth, ensure there is a SIP trunk from CUCM to your proxy server so the signaling can be sent up. Again, if no proxy, the destination of this trunk should be your Call Server. Again, if you have a pair of proxies or more than 1 Call Server, you need trunks for each.
Why do you have a dial-peer for agents in your Ingress gateway?
I see that you have static routes in your call server which is fine. But do you have a SIP trunk configured on the Call Manager to point it to the call server? The "503 service unavailable" is usually when the trunk is not a trusted one.