Solved: Problems with accessing Cisco Unity 4.2 Build 4.2(1) from a remote computer via a web browser

Carl-Marius.Steensen · ‎02-15-2010

Hi,

In my "Cisco Unity 4.2 Build 4.2(1)" installation, I can log-in to the cunity1 server (the server with the Cisco Unity 4.2.(1) installed), and on the server, I can open the web-page: http://cunity1/Web/SA/Default.htm, this page opens the page: http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1.

This page I use to administrate the voicemails.

When I try to open this web page on my client computer (Internet Explorer 7.0), I get the following error message:

http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1

Missing live session flag.
For some reason, /web/global.asa did not fire.
Check that this file is present.
This problem could also be related to DNS issues.
Cannot continue.

If I use a refresh on this page, I get this:

Microsoft VBScript runtime error '800a01a8'

Object required: '[undefined]'

/Web/Common/include/SaConstInc.asp, line 9

http://cunity1/Web/SA/Default.htm

Server.CreateObject(AvSaLocalization.AvSaLocalization.1) failed.
This is most likely an error with a DLL, probably AvSaLocalizationSvr.dll or perhaps AvSaLocaleInfoSvr.dll.
Check that these files are present, and registered with REGSVR32.
Also be sure that the appropriate MsgStoreRes.dll file is present.
Cannot continue.
(From: Global.asa: hr=0x80070005)

If I use a refresh on this page, I get this:

error '80004005'

/Web/Common/include/SaLocalizationInc.asp, line 35

What do I need to do, before I can open the web page on my client computer, and administrate the voicemails?

Kind regards,

Carl-Marius

Brandon Buffin · ‎02-15-2010

Have you tried registering the DLLs mentioned? Can you ping cunity1? Does it resolve to the correct IP address? Can you access the Unity SA by using the IP address instead of the hostname? See the following link for SA Web troubleshooting steps.

https://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml

Hope this helps.

Brandon

View solution in original post

Brandon Buffin · ‎02-15-2010

Have you tried registering the DLLs mentioned? Can you ping cunity1? Does it resolve to the correct IP address? Can you access the Unity SA by using the IP address instead of the hostname? See the following link for SA Web troubleshooting steps.

https://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml

Hope this helps.

Brandon

Carl-Marius.Steensen · ‎02-25-2010

Hi Brandon,

Thank you for the answer and your link, I will try and see if I can make this error go away.

Kind regards,

Carl-Marius

Carl-Marius.Steensen · ‎04-26-2010

Hi Brandon,

I tried to registering the DLL files and reboot the server, afterwards it worked .

Thank you for your help!

Kind regards,

Carl-Marius