UC520 G-Pickup problem

Unanswered Question
Feb 15th, 2010


All,

We use UC520-24U-4BRI-K9, running this version of IOS: Version 12.4(20)T. We noticed a problem with Group Pickup feature. The problem occurred only when there is  an incoming calls from the PSTN. Summary the problem represent:

When there is an incoming call from the PSTN to internal X Phone, from Y phone I cannot pickup the call. User from PSTN continues to hear free signal and in the same time the phone, which is picked up the call (Phone Y), doesn’t hear anything.

All phones in the office are in the same Pickup Group.

The problem doesn’t represent when one internal user dials another internal and third user intercept the call. The problem represent only for incoming calls from the PSTN.

IP Phones use thеse versions of firmware:

load 7962 SCCP42.8-4-2S

load 7911 SCCP11.8-4-2S

And, this is my ephone-dn config:

ephone-dn  13  dual-line

number 676 secondary 119

pickup-group 1

label 676

description XXXX

name  XXXX

allow watch

call-forward busy 299

call-forward noan 299 timeout 25

!

!

ephone-dn  14  dual-line

number 678 secondary 121

pickup-group 1

label 678

description  XXXX

name  XXXX

allow watch

call-forward busy 299

call-forward noan 299 timeout 25

!

!

ephone-dn  15  dual-line

number 679 secondary 122

pickup-group 1

label 679

description  XXXX

name  XXXX

allow watch

call-forward busy 299

call-forward noan 299 timeout 25

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