Hi Cisco Team,
Just a couple of questions about a couple of features on the UC-500.
- B-ACD Funcitonality:
Is there any practical/programming or other reasons as to why we are not able to have to the B-ACD talk to a blast group instead of an ephone-hunt group? There are frequent requests for it to be capable of doing this, but i am unable to see how this can be done at this stage. Would it not make sense to be able to choose between a Call Blast and the other setup options? Could this be easily implemented in CCA to configure? Could we manually modify the script for it to do this?
- Phone Sleep Mode:
I notice that when the phone is in sleep mode, the button on the far right lights up and the screen is off, to bring the screen back alive you just press that button and all is good again... However why are we not able to press this button again and put the screen back in sleep mode? Wouldn't it be more efficient to be able to do this? It would consume less power when the phone is not in use, and would allow someone to put their phone in sleep mode if they are leaving the office for the day. I get this request a lot because people actually do believe this is going to help save the environment, however that is an entirely different debate, but i am sure it could save on energy consumption right?
- Hot Desking:
Is there a way to enable or allow Hot Desking? For example user (A) leaves their desk and jumps on User (F) desk and presses the log-in button on the screen, enters their EXT number and Pin, and then User (B) logs onto User (A) phone and User (F) Logs onto user (B).. Did i confuse you yet???
This questions is also being asked a lot of me, and since i have never configured this before i am not sure if it is enabled or allowable, or even can be done, i have to tender a quote for a system that can do that, before i look at a competing system to quote i need to be sure that the Cisco can not do this, i honestly do not want to sell another companies product, so i fthe Cisco can do a simple task like this i would be a happy man.
- Contrast Control on the 7970's:
Is there any reason as to why there is no contrast control in the 7970 phones? The screens on these phones require tweaking as they are not as clear as the 75's or even the 65's, however the product description describes them as a high quality colour screen, when really they come no where near matching the quality of the 45/65 & 75 phones, however being able to adjust or calibrate the contrast could assist with making these phones present a little better.
- CCA Upgrading procedure:
I could be missing something here, and possibly doing something wrong, but is there any reason as to why when upgrading to version 8 (And previous versions) we have to upgrade the IOS and the CUE to then only have to go through another longer procedure to upgrade the CUE to UK audio? Is it not possible to have a US and UK English version of the software pack so we only have to do one upgrade at a time? It is time consuming and takes far to long to just do an upgrade, i have thought about modifying the software pack to be able to do this, but in the past this has been a hit and miss thing, plus i do not like modifying releases to an unsupported format, it would be good to just do things as they were intended for in their release... Is this a hard thing to do?
I think that is all i will put forward for now, there are more, but i think the baby steps approach might be more appropriate :)
Look forward to the responses.