I'm trying to add a new Reason Code to CAD Agents using IPCC 7.2(4)

Unanswered Question
Feb 15th, 2010

Trying to add a new Reason Code but it won't display on CAD agents .

I added the Reason code to HDS1 List Tools, Reason Code list.

I used the below references from Cisco and performed the operations and they still won't populate on the CAD Agents Not Ready Reason Codes.

IPCC Administration Guide for

Cisco IPCC Enterprise Edition

7.0(0)

June 2006

Went into HDS1 , PG Explorer tool and made sure  that both

Enable agent reporting

Agent event detail

Are both checked.

I also checked the CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

7.2(1)

To checked Regedit to Match the REASON CODES to match the Desktop.

I didn’t find any reason code under

HKEY_Local_Machine\Software\Cisco Systems, Inc.\CTIOS\CTIOS etc.etc. NotReadyReasonRequired

[email protected]

I have this problem too.
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Forget CTIOS - it doesn't play here.

Once you have added the Reason Codes using the Config-List Tool, wait until CAD synchronizes (every 10 minutes) then open up CAD Desktop Administrator. Find the workflow your agents are using, then enable reason codes and pull across the ones you need from the list. Now they will be available for CAD to use.

Are these logout reason codes or not ready reason codes?

Regards,

Geoff

5sgonzalez Wed, 02/17/2010 - 11:47

Thank you Geoff, I was able to install the Admin CAD to my computer and it allowed my to add the new Reason Code.

Thanks again.

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