ICM issue

Unanswered Question
Feb 15th, 2010
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I have integration with Avaya by ICM 7.2.7, in fact I'm monitoring the trunks on Avaya through Avaya CVLAN it was working fine

After data switch power off, which ICM components connected to, the number of trunk channels changed however Avaya sends the correct trunk report to ICM

Actually the trunk report is very important to get intelligent routing from ICM over many client centres

I have a doubt that router have an issue which keep trunks without listen to the Avaya side, as when I stopped trunk group realtime client on router regisrty, however still getting trunk realtime report on Webview

Please advise if you have any suggestion or idea to get this issue resolved,


Mohamed Gheta

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