Webview and Internet Explorer 8.0

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Feb 17th, 2010
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Webview gives an error when a user utilizing IE 8.0 tries to run a report. None of the fixes mentioned in the other threads have worked. Does anyone have a link to any statement by Cisco that this browser is explicitly *not* supported for Webview, or can anyone suggest any possible fix/workaround? The weird part is, when the users exports the report, it comes up with all the right data. When the report page pop-up comes up however, it gets the error "There was an error detecting your user name. Please contact your administrator."

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cpi Wed, 03/03/2010 - 13:21
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In the ICM 7.5 Bill of Materials Section 7.7 the document mentions that UCCE 7.5x does support Internet Explorer 8.

I was able to test IE 8 with webview 7.5.1 and I still recieved an error from it. I opened up a tac case and Tac told me that IE8 is officially supported in 7.5.7 and 8.0.1

I was told about a fix and I was able to test it against ICM 7.1.3 and 7.5.1 and it does allow IE8 to support webview.

This key did not exist in my registry so I did have to add it.

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

Go to Start --> Run --> regedit.
Add the below mentioned registry key.
Registry Path : HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main.
Registry Key : TabProcGrowth: DWord
Value : 0

Hope this helps a little.

armemi2007 Fri, 05/14/2010 - 06:07
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Hi cpi,

can you say the location in registers local PC.

I dont understand where I can add this registry key.

I have IE8.0, Java 1.6.0_20. But not working report from WebView.

I in first time no, but second time always have message:

"You have been logged out due to inactivity. Close all browser windows and log into WebView again."

Thank you for your help.


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