Hi guys, I wonder if you can help me.
I have a CM 7 and want to trace a particular set, see what he is dialing, status, etc.
I tried to open the "View RealTime" but a lot of messages are flooding the monitor.
Is there a way to trace a set and see what is doing - dialing, signaling, etc - ?
If so can you tell me how?
Please help me.
I am with Java on this one. The only way to make real time tracing useful is to tail the trace file and grep for the strings you want to monitor on the screen. RTMT's "live" trace isn't able to do that type of dynamic filtering and I have found that it doesn't refresh the way I would like anyway.
In most cases where you want to dissect a trace, you can setup your call scenario, note the time stamp, execute the call scenario, and then collect the traces using RTMT. Once you have the trace files, use notepad++ or some other text editor to view. I prefer notepad++ because for the reasons Java and I eluded to in earlier posts. It is a very powerful, yet simple text editor.
Now, actually dissecting a trace and getting to the bottom of an issue is a whole other matter. It just takes practice.
Drop the idea of looking at them real time, not even TAC does that with the amount of information that you get from a single call. Now imagine how it would look in a live system without any kind of filtering.
Make the call, download the txt and review it
Set Up Cisco CallManager Traces for Cisco Technical Support
If you're not familiar with CUCM traces nevermind the SDL traces right now, just look at the SDI traces (like the one i posted, it's also a small part of the whole line).
There is no specific method to find the TCPid, i just search for dd=" (dialed digits), that line will contain the calling number and i start searching above those lines for the keypad presses.
If you know the time they started the call you can easilly find it based on other data, but i guess the above would be the easiest if you're not familiar with traces.
If this helps, please rate