02-17-2010 12:55 PM - edited 03-15-2019 09:27 PM
Hi,
I've been asked by a group here about setting up a toll free number that rings at the desk of several users. During business hours (Mon-Fri, 9am-5pm EST), calls should come and ring at the desks of 3 users. If they are not available, the calls should go to voicemail. After business hours, (Mon-Fri, 5pm-9am EST & weekends), calls should go directly to voicemail. They are expecting a decent call volume (~50) calls per day on this toll free number.
02-17-2010 01:19 PM
Configure TOD for that purpose.
You can configure a CTI RP with CFA to VM and calls will reach Unity directly.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
02-17-2010 02:14 PM
Hi there,
Just to add a touch to the good info from my friend Java (+5 J-Man)
I always like the KISS principle as well. As for your concern about the "shared line"
it will not get congested/busy if you set the Busy Trigger to a high enough number.
maybe try 10 for starters. Don't forget that CFWDALL can only be set from the Primary
line (Line button 1) on an IP Phone, so keep this in mind.
This could also work using ToD (Time of day Routing) like java nicely noted,
why don't you go through this excellent presentation on Time of Day Routing
(it includes a great step by step and examples);
http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html
Hope this helps!
Rob
PS:If you have trouble opening it try using Mozilla
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