Is this possible? How can I setup a script so that when a customer wants to leave a voicemail message, he just needs to press 1 at any time he wants while waiting in the queue.
See attached Test Script
In my script, if I want to leave a VM, I have to wait until I get to the "Get Digit String" step then press 1. However, once it passes this step, pressing one won't get me to the voicemail. I have to continue to wait until it gets back to that step again. What I really want is that I want, at any time, if I press 1, just get me straight to the voicemail. Any suggestion would be greatly appreciated.