I've installed CUEAC 18.104.22.168 with CUCM 7.1.3 and CUP 7.0.6. I've some troubles that i cannot understand if related to
missing configuration steps or software limitations.
1) Internal directory empty.
How can i show the internal directory ( with and without AD integration )? The software is working fine but the
internal user is empty; In ccm I've configured 5 end users with associated telephone number and other info. I tryied
several steps in the ARC forum ( create a system DSN, enable an "all user" import in the filtering ) with no result.
2) IP-phone ringing associated to queue route-point
Is it possible to make the IP-phone ( the DN ) associated to the operator to ring whit incoming call
or the ring can be heard only from PC ?
3) Message waiting for the queued calls
How can I enable ( if is it possible ) a message when the calls are waiting to be answered ?
I cannot find any proper option in the software.
Many thanks in advance