I am trying to enable call queuing on a subscriber account throgh supervise transfer but I cannot make it work. I've read several posts and reviewed each issue related to this question but obviously I'm missing something.
In the simpliest scenario, I have added a Call Handler that firstly try to attempt transfer to a subscriber on a given extension. The DN has no CFB configured at all nor call forward of any kind. That DN has Busy Trigger set to 1 and Max # of Calls set to 4 and have changed "Service parameters">"Cisco CallManager">"Clusterwide Parameters(Feature - Forward)"> "Forward No Answer Timer" to 60.
On Unity, subscriber has set Tranfer Options to "Yes, ring subscriber at this number" (pointing to its DN), "Supervise transfer">"Rings to wait for">2 and "If the call is busy">Ask Caller.
When trying to reach the extension from the CH, caller is transferred to the DN and, in fact, phone rings twice but the call goes back to Unity at VM of the subscriber (displays the system greeting) and ask for taking a message. On the other hand, when the DN is busy, Unity plays a message asking for the caller to phone later and hangs up the call
I dont know what I am missing. This is the first time I use this feature and Its a bit frustating.
I will really appreciate your help. Thanks in advanced.