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Cannot get into CUE CLI

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jyoung
Level 1
Level 1

‎02-18-2010 05:06 AM - edited ‎03-15-2019 09:28 PM

I am looking to do an upgrade of our version of CUE on a 2821 NME.  The current CUE (3.0.4) is currently working fine, however I want to update the version of CME running on my router.  The problem is I cannot get into the service-module session. When I try it is saying connection refused by host... I have tried to clear the line via the service-module integ-service-engine 1/0 session clear and by clearing the tty line that shows in the service-module integ-service-engine 1/0 status (via clear line tty 66).  I have tried shutting down the module and restarting it with no avail.  I am at a loss as to what to do to get into the cli for the CUE.  Any ideas?

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paolo bevilacqua
Hall of Fame
Hall of Fame
In response to jyoung

‎02-23-2010 04:20 AM

Under line 66

no exec

transport input all

View solution in original post

11 Replies 11

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markbatts
Level 1
Level 1

‎02-18-2010 05:10 AM

Do you have a copy of the configuration? Can you web to the CUE?

cheers

Mark

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jyoung
Level 1
Level 1
In response to markbatts

‎02-18-2010 07:22 AM

The web gui is working fantastically. 

...

!

interface Loopback0

ip address 172.16.5.2 255.255.255.252

!
...
!
interface Integrated-Service-Engine1/0
ip unnumbered Loopback0
service-module ip address 172.16.5.1 255.255.255.252
service-module ip default-gateway 172.16.5.2
no keepalive
!
...
!
ip route 172.16.5.1 255.255.255.255 Integrated-Service-Engine1/0
!
...
!
dial-peer voice 1000 voip
translation-profile outgoing PSTN-CallForwarding
destination-pattern 600
session protocol sipv2
session target ipv4:172.16.5.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 1010 voip
description Auto Attendant
translation-profile outgoing PSTN-CallForwarding
destination-pattern 650
session protocol sipv2
session target ipv4:172.16.5.1
dtmf-relay sip-notify
codec g711ulaw
!
...
I would not have noticed any problems if it was not for the upgrade I am attempting to do.

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markbatts
Level 1
Level 1
In response to jyoung

‎02-18-2010 08:22 AM

Can't seem to see a problem, what command are you using to access the cli?

Mark

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jyoung
Level 1
Level 1
In response to markbatts

‎02-18-2010 01:09 PM

#service-module integrated-Service-Engine 1/0 session

Trying 172.16.5.2, 2066 ...

% Connection refused by remote host

#service-module integrated-Service-Engine 1/0 session clear
[confirm]
[OK]
#service-module integrated-Service-Engine 1/0 session
Trying 172.16.5.2, 2066 ...
% Connection refused by remote host

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markbatts
Level 1
Level 1
In response to jyoung

‎02-19-2010 08:38 AM

very strange , can't see what the issue is.The fact that you can use the CUE and web to it must mean that routing is fine.i can only assume that it maybe a bug in the IOS.what version are you running.I have checked the unity express for bugs regarding this but there is nothing obvious

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jyoung
Level 1
Level 1
In response to markbatts

‎02-23-2010 04:11 AM

IOS version 12.4(11)XW9

CUE version 3.0.4

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paolo bevilacqua
Hall of Fame
Hall of Fame
In response to jyoung

‎02-23-2010 04:20 AM

Under line 66

no exec

transport input all

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seaman0555
Level 1
Level 1

‎02-23-2010 07:06 AM

What authentication are you using for the module?

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paolo bevilacqua
Hall of Fame
Hall of Fame
In response to seaman0555

‎02-23-2010 07:15 AM

What authentication are you using for the module?

Note: Problem has been solved and checkmarked as such .

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