02-18-2010 06:10 AM - edited 03-21-2019 02:11 AM
When I try to place a call on my SIP trunk I get "Unknown Number". The incoming call on the SIP trunk works fine. I have a separate access code for my SIP trunk so when I press 7 it goes to my SIP trunk. Now, it was working before but I've done a couple of upgrades on the UC520 and just noticed it's no longer working. As well, when I do the dial-plan diagnostic test it finds the sip match. I don't get it. What CLI commands can I use to troubleshoot this problem? Any ideas as to where the problem might be?
dial-peer voice 1020 voip
corlist outgoing call-local
description **CCA*North American*SIPTrunk-Local**
translation-profile outgoing PSTN_Outgoing
preference 1
destination-pattern 7[2-9]..[2-9]......
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
session protocol sipv2
session target sip-server
dtmf-relay rtp-nte
ip qos dscp cs5 media
ip qos dscp cs4 signaling
no vad
02-18-2010 07:55 AM
It would be best to post the entire config, but remove passwords.
For debugs...
debug ccsip messages
debug voip dialpeer inout
05-27-2010 01:04 AM
Hello Joseph,
I have a similar problem with my SIP trunk - did you resolve this issue? What was the root cause?
Yours sincerely,
Michael.
05-27-2010 05:16 AM
Hi Michael,
It was the Caller-ID number. If I didn't fill in the Caller-ID on the SIP trunk or used my Main Company number (on my PSTN trunk), the call wouldn't go out properly. Once I changed the Caller-ID to the main number my SIP provider gave me, the outgoing calls worked.
To view what was going on I used:
debug ccsip message
I also turned on logging to the console because I always turn it off when I don't need it:
config t
logging console debugging
Hope that helps.
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