I do have a CCX 7.0 cluster with HA license. SRND and other documentation says that when Master failover ocurr all ACD, IVR, and desktop services will failover within 5 seconds.
I was doing lab testing and forcing master to fail to see what happen and how many time failover takes, and found that an agent (one) logged in takes almost 2 minutes to be completly operational again.
Is this normal? or there may be something wrong?
Thanks in advance for your help