We have just begun replacing our GN Network 8110 USB Amplifiers with Jabra Link 220 Enablers for our customer service reps. They work and there is no difference with the old amps until they have to record an authorization for a client. We are using Cisco IP Communicator 2.1.4 and they are recording the calls by conferencing it to a seperate voicemail box and recording it as a voice mail message. This has never been a problem before with the GN Network Amps but now with the Jabra Link 220 enablers IP Communicator will lock up once they conference in the other voice mail box. The application will start flashing on screen, the call is dropped, and they will be unable to use the application again. For reps that do not have to record calls we have no problems with them.
I called Jabra and they had a firmware upgrade which I applied but did not work. They also suggested that we upgrade the IP Communicator to version 7.0.3 but I don't want to do that right now if I can help it.
Has anyone experienced an issue similar to this or have any thoughts? Thanks for any response,
You are in bad situation because both Cisco and the other vendor will deny that is their problem and is unlikely that either will take further steps based on your case only.
So if no new software can fix this, you only remedy is to cease using IPCP or the other product.