Question about IP Phone didn't collect the missed call log

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Feb 18th, 2010
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Dear Sir,


I found one 7940 IP Phone that didn't show the missed call log on the screen and when I press Directory -> Missed Call nothing inside also. But it has received, placed call log. I tried to erase configuration on phone and reset/restart already, it still didn't show missed call log.


Does it broken? Please advise.


Thank you very much.

Best Regards,


Pornchanok P.

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gogasca Wed, 02/24/2010 - 01:48
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Can you replicated it?

Using share lines?

Which firmware version?

SIP or SCCP

Thanks

pornnok88 Wed, 02/24/2010 - 18:18
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Dear gogasca,


As I remember this phone had change DN profile 1 time (e.g. from 700 to 718). I use Call Manager Express version c2800nm-spservicesk9-mz.124-22.T.bin.


I didn't use a share line but I configure it to ring at the same time as another DN by using this command "button  1o30,1".


For firmware version I didn't take note but it should be the same as the other that works.


It is SCCP.


Thanks

linda0055 Wed, 02/24/2010 - 05:47
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I had this same issue almost a year ago and opened a TAC case.  It wound up being a firmware issue.  But your  post sounds like you may have more than one 7940.  Have you compared firmware versions on them.


HTH

Linda

sgeorge911 Wed, 02/24/2010 - 08:20
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It happened to one of 7965 IP phone running on Call manager 7.1 version. Best advise is to delete the device and directory number and re create it agian.

thanks

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