WCS password reset

Unanswered Question
Feb 18th, 2010

Hi all,

I'm very new to WCS and the bloke that configured the bludger has left the company.  I'm trying to get into it but I don't have the correct username/password combination.

My query is:  How does one do a password reset on a WCS server?  Or failing that, is there a way I can ascertain the current unknown passowrd?

I have access to the actual server itself, but not the WCS application.   Searching around Cisco.com shows that apparently there is a utility that can be used to reset usernames and passwords however I can't seem to find it.  I'm not sure if it helps, but the WCS version is:  4.2.62.11

Any and all help will be appreciated and rated as such.

Thanks,

Brad

I have this problem too.
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bmcginn Thu, 02/18/2010 - 20:38

All,

I found this in a wireless thread, ASK THE EXPERT:

Re: ASK THE EXPERT - WIRELESS CONTROL SYSTEM

I understand it's the login password that you want to reset on your WCS primary for GUI login.

Stop the WCS server :

C:\Program Files\WCS6.0.132.0\bin\StopWCS

Then run the root-user command:

C:\Program Files\WCS6.0.132.0\bin\passwd root-user PASSWORD

Start the WCS server:

C:\Program Files\WCS6.0.132.0\bin\StartWCS.

If this fails, please post your error messages from the CLI.

seems to work just fine!

Brad

sridhkri Fri, 02/19/2010 - 03:07

Hi,

You can follow the steps to reset your WCS password.

1. Go to WCS machine, where you installed the WCS application.

2. Go to command prompt, like

C:\ProgramFiles\WCSx.x.x\bin>>passwd.bat root-user America123

Outout:

----------


Initializing...
Updating root password.
This may take a few minutes...
Successfully updated root user

Thanks and Regards

Sri

orlanfonzo Mon, 08/06/2012 - 08:29

Thanks Sridharan, your answer works for me! Stop the WCS Server was not necessary.

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