Adding IPCC ICM and CVP servers to CUOM

Answered Question
Feb 19th, 2010

Hi,

I want to know how can I add ICM and CVP servers to Cisco Unified Operation Managers. I have read the document and as per that we need to enable and configure SNMP service on servers. But I am unable to start SNMP service on one of ICM server i.e. AW. The below mentioned message is appearing on start of SNMP service. Please advise the best way to add all IPCC servers to CUOM and to get the best possible results from CUOM.

Regards,

Hammad.

snmp error.JPG

I have this problem too.
0 votes
Correct Answer by jpsweeney77 about 6 years 9 months ago

"The Microsoft Windows SNMP service for processing SNMP requests is disabled as part of Unified CCE setup and replaced by the Unified CCE SNMP Management service. The Unified CCE SNMP Management service is provided for more sophisticated SNMP capabilities than are offered by the standard Microsoft Windows SNMP service."

If you look at your Services on your UCCE server you should see the service Cisco Contact Center SNMP Management.

Take a look at this white paper on the subject....

http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/white_paper_c11-543550.html

Also, here's the link to the SNMP guide for UCCEv7

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/configuration/guide/snmp70ug.pdf

Hope this helps

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Correct Answer
jpsweeney77 Fri, 02/19/2010 - 07:15

"The Microsoft Windows SNMP service for processing SNMP requests is disabled as part of Unified CCE setup and replaced by the Unified CCE SNMP Management service. The Unified CCE SNMP Management service is provided for more sophisticated SNMP capabilities than are offered by the standard Microsoft Windows SNMP service."

If you look at your Services on your UCCE server you should see the service Cisco Contact Center SNMP Management.

Take a look at this white paper on the subject....

http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/white_paper_c11-543550.html

Also, here's the link to the SNMP guide for UCCEv7

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/configuration/guide/snmp70ug.pdf

Hope this helps

zaki.qureshi Thu, 06/16/2011 - 16:49

But actually in my CVP server I am not able to find the cisco snmp agent Only in CVP's.

Kindly advice how I can add the snmp agent in cvp server

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hammad.saleem Thu, 06/16/2011 - 21:41

Hi Zaki,

You need to install Windows SNMP service when installing operating system on server. Cisco SNMP Management service comes as a part of CVP installation but it actually use Windows SNMP comonents. After CVP installation Windows SNMP service will be disabled and Cisco SNMP Management will be enabled and running. You can push SNMP setting from CVP OAMP. I hope this will help.

Regards,

Hammad.

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