I can crash my ESM on demand

Answered Question
Feb 19th, 2010

Hello,

I have an ESM module (NME-X-23ES-1G) installed in a 2821 Router.

I seem to have it configured correctly, but I am having an interesting problem.

When I use the Web Based Device manager and click on "Port Settings" the ESM crashes.  And Burns.  It happens every time.  I have tried 2 ESM in 2 different routers (Same model and version) and it happens every time.

Her's the output I could manage to capture when it crashes:

=== Flushing messages (18:50:32 UTC Thu Apr 20 1905) ===

Buffered messages:

00:00:26: %STACKMGR-4-SWITCH_ADDED: Switch 1 has been ADDED to the stack

00:00:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state t

o down

00:00:28: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan

00:00:29: %SYS-5-CONFIG_I: Configured from memory by console

00:00:29: %STACKMGR-5-SWITCH_READY: Switch 1 is READY

00:00:29: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to st

ate DOWN

00:00:29: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 1 has changed to st

ate DOWN

00:00:30: %STACKMGR-5-MASTER_READY: Master Switch 1 is READY

00:00:30: %SYS-5-RESTART: System restarted --

Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(35)SE5, RELEAS

E SOFTWARE (fc1)

Copyright (c) 1986-2007 by Cisco Systems, Inc.

Compiled Thu 19-Jul-07 19:15 by nachen

00:00:32: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up

00:00:33: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/2,

changed state to up

00:00:35: %LINK-3-UPDOWN: Interface FastEthernet1/0/24, changed state to up

00:00:36: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up

00:00:36: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/24, ch

anged state to up

00:00:37: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1,

changed state to up

00:01:01: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state t

o up

00:05:56: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1,

changed state to down

00:05:57: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to down

00:06:01: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up

00:06:02: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1,

changed state to up

00:07:43: %LINK-3-UPDOWN: Interface FastEthernet1/0/2, changed state to up

00:07:44: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/2, cha

nged state to up

00:09:01: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/2, cha

nged state to down

00:09:02: %LINK-3-UPDOWN: Interface FastEthernet1/0/2, changed state to down

00:09:12: %LINK-3-UPDOWN: Interface FastEthernet1/0/2, changed state to up

00:09:13: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/2, cha

nged state to up

Queued messages:

00:15:240540556894: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console deb

ugging output.

00:15:227655655253: %Flash file system is active. Unable to write extended cras

hinfo.

Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(35)SE5, RELEAS

E SOFTWARE (fc1)

Copyright (c) 1986-2007 by Cisco Systems, Inc.

Compiled Thu 19-Jul-07 19:15 by nachen

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

SRR0 = 0x006A8ABC SRR1 = 0x00029230 SRR2 = 0x00648994 SRR3 = 0x00021000

ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x11100000

CPU Register Context:

Vector = 0x00002000 PC = 0x00000000 MSR = 0x00029230 CR = 0x95000055

LR = 0x002B1728 CTR = 0x00000000 XER = 0xE0000001

R0 = 0x002B16EC R1 = 0x02C078B0 R2 = 0x00000000 R3 = 0x0258FBB4

R4 = 0x00000011 R5 = 0x00000002 R6 = 0x02C07900 R7 = 0x00000001

R8 = 0x00000000 R9 = 0x016C0000 R10 = 0x00000000 R11 = 0x016C0000

R12 = 0x55000055 R13 = 0x00110000 R14 = 0x00C9D050 R15 = 0x00000000

R16 = 0x00000000 R17 = 0x00000000 R18 = 0x02C085E8 R19 = 0x00000001

R20 = 0x00000000 R21 = 0x00000001 R22 = 0x00BCF6D8 R23 = 0x00000000

R24 = 0x02C07A32 R25 = 0x00000000 R26 = 0x02C07900 R27 = 0x00000011

R28 = 0x00000001 R29 = 0x00000002 R30 = 0x0258FBB4 R31 = 0x0258FA84

Stack trace:

PC = 0x00000000, SP = 0x02C078B0

Frame 00: SP = 0x02C078D8 PC = 0x002B16EC

Frame 01: SP = 0x02C078F8 PC = 0x002B19DC

Frame 02: SP = 0x02C07920 PC = 0x002B23B8

Frame 03: SP = 0x02C07940 PC = 0x006CC064

Frame 04: SP = 0x02C07948 PC = 0x006CC30C

Frame 05: SP = 0x02C07950 PC = 0x002A5A70

Frame 06: SP = 0x02C079D8 PC = 0x002A5348

Frame 07: SP = 0x02C07A08 PC = 0x0030D49C

Frame 08: SP = 0x02C07A58 PC = 0x002FDF40

Frame 09: SP = 0x02C07A78 PC = 0x006AC554

Frame 10: SP = 0x02C07A90 PC = 0x006B1190

Frame 11: SP = 0x02C07AA8 PC = 0x008A35C8

Frame 12: SP = 0x02C07B00 PC = 0x00BBBAE8

Frame 13: SP = 0x02C07B28 PC = 0x00108E90

Frame 14: SP = 0x02C07B50 PC = 0x00109DF0

Frame 15: SP = 0x02C083A8 PC = 0x0010A558

OAHSWSPO01 uptime is 15 minutes, 59 seconds

cisco NME-X-23ES-1G (PowerPC405) processor (revision 3.0) with 118784K/12280K by

tes of memory.

Processor board ID FOC13382YRE

Base ethernet MAC Address: 00:27:0d:45:05:80

Xmodem file system is available.

The password-recovery mechanism is enabled.

Initializing Flash...

*Feb 19 20:17:44.259: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth

ernet0/0, changed state to downflashfs[0]: 524 files, 8 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 32514048

flashfs[0]: Bytes used: 9678848

flashfs[0]: Bytes available: 22835200

flashfs[0]: flashfs fsck took 7 seconds.

...done Initializing Flash.

Boot Sector Filesystem (bs) installed, fsid: 3

done.

Loading "flash:c3750-ipbase-mz.122-35.SE5/c3750-ipbase-mz.122-35.SE5.bin"...@@@@

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

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File "flash:c3750-ipbase-mz.122-35.SE5/c3750-ipbase-mz.122-35.SE5.bin" uncompres

sed and installed, entry point: 0x3000

executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(35)SE5, RELEAS

E SOFTWARE (fc1)

Copyright (c) 1986-2007 by Cisco Systems, Inc.

Compiled Thu 19-Jul-07 19:15 by nachen

Image text-base: 0x00003000, data-base: 0x01080000

Initializing flashfs...

flashfs[1]: 524 files, 8 directories

flashfs[1]: 0 orphaned files, 0 orphaned directories

flashfs[1]: Total bytes: 32514048

flashfs[1]: Bytes used: 9678848

flashfs[1]: Bytes available: 22835200

flashfs[1]: flashfs fsck took 1 seconds.

flashfs[1]: Initialization complete....done Initializing flashfs.

Checking for Bootloader upgrade.. not needed

POST: CPU MIC register Tests : Begin

POST: CPU MIC register Tests : End, Status Passed

POST: PortASIC Memory Tests : Begin

POST: PortASIC Memory Tests : End, Status Passed

POST: CPU MIC interface Loopback Tests : Begin

POST: CPU MIC interface Loopback Tests : End, Status Passed

POST: PortASIC RingLoopback Tests : Begin

POST: Cannot bring up both StackRings in PortAsic Loopback

POST: Found StackRing Link Not OK Stack port 1 asic 0 link 0

POST: Found StackRing Link Not OK Stack port 2 asic 0 link 1

POST: PortASIC RingLoopback Tests : End, Status Passed

Waiting for Stack Master Election...

POST: PortASIC CAM Subsystem Tests : Begin

POST: PortASIC CAM Subsystem Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin

POST: PortASIC Port Loopback Tests : End, Status Passed

Election Complete

Switch 1 booting as Master

Waiting for Port download...Complete

cisco NME-X-23ES-1G (PowerPC405) processor (revision 3.0) with 118784K/12280K by

tes of memory.

Processor board ID FOC13382YRE

Last reset from address error

1 Virtual Ethernet interface

23 FastEthernet interfaces

2 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

2 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address : 00:27:0D:45:05:80

Motherboard serial number : FOC13382YRE

Model revision number : 3.0

System serial number : FOC13382YRE

Top Assembly Part Number : 800-27039-03

Top Assembly Revision Number : N/A

Version ID : V03

Hardware Board Revision Number : 0x00

Switch Ports Model SW Version SW Image

------ ----- ----- ---------- ----------

* 1 25 NME-X-23ES-1G 12.2(35)SE5 C3750-IPBASE-M

Press RETURN to get started!

Any ideas as to what can couse this?

John

I have this problem too.
0 votes
Correct Answer by Reza Sharifi about 6 years 9 months ago

Hi John,

Defiantly a software bug causing the box to crash when you lunch ESM.  I noticed you are running 12.2(35). This image has been out for a while.  The latest on CCO is 12.2(53). On IOS upgrade might take care of it.

Reza

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Overall Rating: 5 (2 ratings)
Loading.
Reza Sharifi Fri, 02/19/2010 - 12:52

Hi John,

What happens when you use the cli instead?

If you manage to login via cli can you do a "sh flash" and see if there is crash file on it?

HTH

Reza

Jmorgan1413_2 Fri, 02/19/2010 - 13:31

Hey there Reza.

I can CLI it just fine.  I actually found this by accident.  I was poking around in the web interface and just clicked on the "port Settings" command and crashed the ESM.

I don't really care that the ESM crashes by doing this cause I will never probably do that in production.  It just concerns me that other things may crash the switch as well.  Like if a guy goes to ESPN.com and all of a sudden he recycles the switch.  That would be very not good.

Here's a better capture of what is going on:


18:45:01 UTC Thu Apr 20 1905: Unexpected exception to CPUvector 2000, PC = 0

-Traceback=


=== Flushing messages (18:45:01 UTC Thu Apr 20 1905) ===

Buffered messages:

00:00:26: %STACKMGR-4-SWITCH_ADDED: Switch 1 has been ADDED to the stack
00:00:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state t
o down
00:00:28: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
00:00:48: %STACKMGR-5-SWITCH_READY: Switch 1 is READY
00:00:48: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to st
ate DOWN
00:00:48: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 1 has changed to st
ate DOWN
00:00:48: %STACKMGR-5-MASTER_READY: Master Switch 1 is READY
00:00:49: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(35)SE5, RELEAS
E SOFTWARE (fc1)
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 19-Jul-07 19:15 by nachen
00:00:50: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up
00:00:50: %LINK-3-UPDOWN: Interface FastEthernet1/0/2, changed state to up
00:00:51: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/2,
changed state to up
00:00:51: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/2, cha
nged state to up
00:00:54: %LINK-3-UPDOWN: Interface FastEthernet1/0/24, changed state to up
00:00:54: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up
00:00:55: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/24, ch
anged state to up
00:00:55: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1,
changed state to up
00:01:19: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state t
o up
00:15:28: %SYS-5-CONFIG_I: Configured from console by console
Queued messages:
00:18:128871407198: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console deb
ugging output.

00:18:120281472853: %Flash file system is active.  Unable to write extended cras
hinfo.
Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(35)SE5, RELEAS
E SOFTWARE (fc1)
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 19-Jul-07 19:15 by nachen

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x0022F0CC  SRR1 = 0x00029230  SRR2 = 0x00648994  SRR3 = 0x00021000
ESR = 0x00000000  DEAR = 0x00000000  TSR = 0x8C000000  DBSR = 0x11100000

CPU Register Context:
Vector = 0x00002000  PC = 0x00000000  MSR = 0x00029230  CR = 0x95000055
LR = 0x002B1728  CTR = 0x00000000  XER = 0xA0000001
R0 = 0x002B16EC  R1 = 0x034166F0  R2 = 0x00000000  R3 = 0x0258EDB8
R4 = 0x00000011  R5 = 0x00000002  R6 = 0x03416740  R7 = 0x00000001
R8 = 0x00000000  R9 = 0x016C0000  R10 = 0x00000000  R11 = 0x016C0000
R12 = 0x55000055  R13 = 0x00110000  R14 = 0x00C9D050  R15 = 0x00000000
R16 = 0x00000000  R17 = 0x00000000  R18 = 0x03417428  R19 = 0x00000001
R20 = 0x00000000  R21 = 0x00000001  R22 = 0x00BCF6D8  R23 = 0x00000000
R24 = 0x03416872  R25 = 0x00000000  R26 = 0x03416740  R27 = 0x00000011
R28 = 0x00000001  R29 = 0x00000002  R30 = 0x0258EDB8  R31 = 0x0258EC88

Stack trace:
PC = 0x00000000, SP = 0x034166F0
Frame 00: SP = 0x03416718    PC = 0x002B16EC
Frame 01: SP = 0x03416738    PC = 0x002B19DC
Frame 02: SP = 0x03416760    PC = 0x002B23B8
Frame 03: SP = 0x03416780    PC = 0x006CC064
Frame 04: SP = 0x03416788    PC = 0x006CC30C
Frame 05: SP = 0x03416790    PC = 0x002A5A70
Frame 06: SP = 0x03416818    PC = 0x002A5348
Frame 07: SP = 0x03416848    PC = 0x0030D49C
Frame 08: SP = 0x03416898    PC = 0x002FDF40
Frame 09: SP = 0x034168B8    PC = 0x006AC554
Frame 10: SP = 0x034168D0    PC = 0x006B1190
Frame 11: SP = 0x034168E8    PC = 0x008A35C8
Frame 12: SP = 0x03416940    PC = 0x00BBBAE8
Frame 13: SP = 0x03416968    PC = 0x00108E90
Frame 14: SP = 0x03416990    PC = 0x00109DF0
Frame 15: SP = 0x034171E8    PC = 0x0010A558


OAHSWSPO01 uptime is 18 minutes, 33 seconds

cisco NME-X-23ES-1G (PowerPC405) processor (revision 3.0) with 118784K/12280K by
tes of memory.
Processor board ID FOC13382YR2


Base ethernet MAC Address: 00:27:0d:45:02:80
Xmodem file system is available.
The password-recovery mechanism is enabled.
Initializing Flash...

And here is what shows with the show stacks command:

show stacks
Minimum process stacks:
Free/Size   Name
5112/6000   hulc_flash init
3540/6000   SaveCrashBuffer
5744/6000   CDP BLOB
8572/9000   IP Background
10368/12000  master cfg mgr init process
5660/6000   vqpc_shim_create_addr_tbl
5648/6000   SPAN Subsystem
5648/6000   bulk config process
5732/6000   hpm bulk_vlan_state process
5400/6000   LICENSE AGENT DEFAULT
9688/12000  Init
8736/9000   cdp init process
5492/6000   RADIUS INITCONFIG
5640/6000   Hulc Backup Interface Process
4676/6000   HULC CrashBuffer
18172/24000  HTTP CP
2596/3000   Rom Random Update Process
35180/36000  TCP Command

Interrupt level stacks:
Level    Called Unused/Size  Name
  4    30211704   8404/9000  NETWORK INTERFACE CHIP
  5           0   9000/9000  SUPERVISOR EXCEPTIONS
  6        4927   8932/9000  NS16550 VECTOR

System was restarted by address error at PC 0x0, address 0x0
C3750 Software (C3750-IPBASE-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1)
Compiled Thu 19-Jul-07 19:15 by nachen (current version)
Image text-base: 0x00003000, data-base: 0x01080000


Stack trace from system failure:
FP: 0x34166F0, RA: 0x0
FP: 0x3416718, RA: 0x2B16EC
FP: 0x3416738, RA: 0x2B19DC
FP: 0x3416760, RA: 0x2B23B8
FP: 0x3416780, RA: 0x6CC064
FP: 0x3416788, RA: 0x6CC30C
FP: 0x3416790, RA: 0x2A5A70
FP: 0x3416818, RA: 0x2A5348


***************************************************
******* Information of Last System Crash **********
***************************************************


Using flash:/crashinfo/crashinfo_1.
Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(35)SE5, RELEAS
E SOFTWARE (fc1)
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 19-Jul-07 19:15 by nachen

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

SRR0 = 0x0022F0CC  SRR1 = 0x00029230  SRR2 = 0x00648994  SRR3 = 0x00021000
ESR = 0x00000000  DEAR = 0x00000000  TSR = 0x8C000000  DBSR = 0x11100000

CPU Register Context:
Vector = 0x00002000  PC = 0x00000000  MSR = 0x00029230  CR = 0x95000055
LR = 0x002B1728  CTR = 0x00000000  XER = 0xA0000001
R0 = 0x002B16EC  R1 = 0x034166F0  R2 = 0x00000000  R3 = 0x0258EDB8
R4 = 0x00000011  R5 = 0x00000002  R6 = 0x03416740  R7 = 0x00000001
R8 = 0x00000000  R9 = 0x016C0000  R10 = 0x00000000  R11 = 0x016C0000
R12 = 0x55000055  R13 = 0x00110000  R14 = 0x00C9D050  R15 = 0x00000000
R16 = 0x00000000  R17 = 0x00000000  R18 = 0x03417428  R19 = 0x00000001
R20 = 0x00000000  R21 = 0x00000001  R22 = 0x00BCF6D8  R23 = 0x00000000
R24 = 0x03416872  R25 = 0x00000000  R26 = 0x03416740  R27 = 0x00000011
R28 = 0x00000001  R29 = 0x00000002  R30 = 0x0258EDB8  R31 = 0x0258EC88

Stack trace:
PC = 0x00000000, SP = 0x034166F0
Frame 00: SP = 0x03416718    PC = 0x002B16EC
Frame 01: SP = 0x03416738    PC = 0x002B19DC
Frame 02: SP = 0x03416760    PC = 0x002B23B8
Frame 03: SP = 0x03416780    PC = 0x006CC064
Frame 04: SP = 0x03416788    PC = 0x006CC30C
Frame 05: SP = 0x03416790    PC = 0x002A5A70
Frame 06: SP = 0x03416818    PC = 0x002A5348
Frame 07: SP = 0x03416848    PC = 0x0030D49C
Frame 08: SP = 0x03416898    PC = 0x002FDF40
Frame 09: SP = 0x034168B8    PC = 0x006AC554
Frame 10: SP = 0x034168D0    PC = 0x006B1190
Frame 11: SP = 0x034168E8    PC = 0x008A35C8
Frame 12: SP = 0x03416940    PC = 0x00BBBAE8
Frame 13: SP = 0x03416968    PC = 0x00108E90
Frame 14: SP = 0x03416990    PC = 0x00109DF0
Frame 15: SP = 0x034171E8    PC = 0x0010A558

Correct Answer
Reza Sharifi Fri, 02/19/2010 - 14:02

Hi John,

Defiantly a software bug causing the box to crash when you lunch ESM.  I noticed you are running 12.2(35). This image has been out for a while.  The latest on CCO is 12.2(53). On IOS upgrade might take care of it.

Reza

Jmorgan1413_2 Fri, 02/19/2010 - 14:11

Reza.

If you could point me to the newest software and directions on how to load it, I'll give you as many answer points as possible.

John

Jmorgan1413_2 Fri, 02/19/2010 - 14:42

Thanks a bunch.

I do NOT have a CCO account (but, hey I'm flattered that after my obvious clulessness you entertain the possiblity that I might - LOL) but I do have a guy who does and is sending me a link to the file (any time now).

I'll let you know.

John

Reza Sharifi Fri, 02/19/2010 - 14:48

Hey John

Don't forget the deal ok

Did you say 5 points per reply right? !!!!!

Good Luck

Reza

Jmorgan1413_2 Mon, 02/22/2010 - 11:01

Hi Reza,

I have not forgotten the deal.  I had quite an adventure applying the update to ver 53.  First of all I got the file and it turned out to be corrupt.  I got mesages that the magic number was wrong and that it was too large for memory.  I persevered and loaded it finally and it came back up (complaining the whole time) and when it finally had loaded it had wiped out the whole switch configuration.  I reloaded the config, did a wr mem and rebooted.  This time it came up with my configuration intact, but when I used IE to see if the port settings problem had been fixed I was surprised to find that the web interface had reverted to the old style that used to be on the old 2924 switched with the 11. series of IOS.  I don't know if that is correct or not, but I decided at that point to just revert to the ver 35 that shipped on the switch.  Once I did that, everything was back to normal - including the reset problem that prompted all this in the first place.

I have no doubt that it is a software issues, I just need to find a non corrupt version of the bin file so I can move forward.

I am assigning you the points.  I just need to figure out how to do that.  Thanks for all your help.

John

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