Device Feature Key Syncronization does not work on 502/4G 7.4.3

Unanswered Question
Feb 19th, 2010
User Badges:

Works fine on 525G

when Say DND is enabled via either the phone or the softswitch the Clr DND softbutton is not enabled

DND can be cleared from the softswitch - so this is purly a bug in the Phone UI

I have not tested other feature settings

<!-- options: 1/2/3/4/5/Disabled -->
  <Call_Feature_Sync_Ext ua="na">1</Call_Feature_Sync_Ext>

  <DND_Serv ua="na"> Yes</DND_Serv>
  <Cfwd_All_Serv ua="na"> Yes</Cfwd_All_Serv>

PS  Is there a list of new functionality in the 502/504 phones which actually works?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Alberto Montilla Mon, 02/22/2010 - 03:50
User Badges:
  • Cisco Employee,

Dear Sir;

Two bugs are already open for this defect, one for CFWD and another for DND, CSCte57775 and CSCte57778 and are planned for resolution in the next maintenance release. Please stay tuned.


FlyingDoctor_2 Fri, 04/09/2010 - 08:33
User Badges:

This does not appear to be fixed in 7.4.4

with DND onI get the DND Balloon but softbuttons -

I only have Gpickup, dir , cfwd (sever version) and redail showing

not "Clr DND" you get on the 525

Alberto Montilla Sat, 04/10/2010 - 10:56
User Badges:
  • Cisco Employee,

Dear Sir;

Do you mean that when DND is activated in the network you see "-DND" plus the "Do Not Disturb" message? This is the intended behavior on the phone (the softkey name is different as there is less space, so instead Clr DND (SPA525G) the phone shows -DND.

Please let me know


FlyingDoctor_2 Sat, 04/10/2010 - 23:42
User Badges:


when DND is activated in the network you dont  see "-DND" only the  "Do Not Disturb" message

so there is no way to  then turn off DND via a phone softkey


Alberto Montilla Mon, 04/12/2010 - 02:37
User Badges:
  • Cisco Employee,

Dear Sir;

I'm escalating this to engineering right away. Another question I have is...what happens when you press again the DND key (when DND is available on the network). Would like to make sure whethere this is a GUI issue (showing the "-") or a full feature issue.

Regards and please stay tuned for a resolution;

FlyingDoctor_2 Tue, 04/27/2010 - 08:20
User Badges:

What is the bug number for this ?

Accoring to to Cisco Bug database there are no bugs outstanding for "Cisco Small Business Pro SPA 500 Series IP Phones"


This Discussion