Unity 7.x Auto Attendant

Answered Question
Feb 19th, 2010

So far I am 90% on the way to creating a AA. Docs are only for older unity. here is what I have glenned out of many old documents.

Make an AutoAttendant

First Call Manager

1.       Create Non Secure Voice Mail Ports (5)

2.       Create Hunt List, Hunt Group, and Pilot Number, DONE!

Then Unity

1.       Create Port Group (Operator_Auto_Attendant)

2.       Create Ports(5)

3.       Created Call Handler Template Called (County Operator AutoAttendant)

4.       Created System Call Manager (County_Operator_Auto_Attendant) with extension 05956

5.       Call Routing à Direct Routing Rules: Added “Operator_Auto_Attendant” and Parameter “Edit Dialed Number”, Operator “IN” Operand Value 05956.

So is what am I missing?

Thanks

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 9 months ago

Hey Neal,

You are most welcome (this is a nice description)

From Unity Master Lindborg;

https://supportforums.cisco.com/message/314244#314244

Cheers!

Rob

Correct Answer by rob.huffman about 6 years 9 months ago

Hi Neal,

You're almost there

You didn't mention what is being played before your intended

recording. If it is "sorry" blah,blah,blah then is usually because the

recording was recorded as the "recorded name" rather than under

the actual Greetings section related to the Call Handler.

Cheers!

Rob

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Neal haas Fri, 02/19/2010 - 16:57

Opps hit submit to fast.

when I call the number 05956 I get a anouncement before the message, if I press a 1 my calls get transferred as programmed. So how do I just get the AA message????

Thanks

Correct Answer
rob.huffman Fri, 02/19/2010 - 18:09

Hi Neal,

You're almost there

You didn't mention what is being played before your intended

recording. If it is "sorry" blah,blah,blah then is usually because the

recording was recorded as the "recorded name" rather than under

the actual Greetings section related to the Call Handler.

Cheers!

Rob

Neal haas Mon, 02/22/2010 - 08:22

It says "Sorry" then My Message Then "It is not available . . . ."

So how do I drop the greeting and ending.

Thanks

Neal haas Mon, 02/22/2010 - 08:39

OK went to to System Call Handlers, Under Callers Hear Select "My Personal Recording"

Works great!!!!

Thanks for the pointers

Neal haas Mon, 02/22/2010 - 08:54

One last question, Do I need to record a message under the System Call Handler or can I upload a wav file?

Thanks

Thanks Rob for your help!

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