Solved: Cisco FWSM ASDM issue

anil.gupta3 · ‎02-21-2010

Hi,

I am able to login to FWSM ASDM, but the GUI page after login is not coming.

It get stop after Software Update Completed.Please find the attachment.

What will be the cause? Please help.

Regards,

Anil

KARUPPUCHAMY MALAIYANDI · ‎02-21-2010

Hi,

can you check that FWSM cpu usage.because we too have the same kind of problem because of high cpu utilization.

other than that check the ASDM image status in both primary and secondary FWSM module.

regards

karuppu

View solution in original post

Kureli Sankar · ‎02-21-2010

Anil,

Make sure you are running the latest java on the client. Pls. go to http://www.java.com/en/download/manual.jsp and get the latest java.

Also check

sh run http

and make sure the client IP has permission to access via asdm

Make sure you are running the correct asdm version for the OS on the FWSM.

You can check here:

http://tools.cisco.com/support/downloads/go/PlatformList.x?sftType=Adaptive+Security+Device+Manager+%28ASDM%29+Software&mdfid=277413409&treeName=Security&mdfLevel=Interface/Module&url=null&modelName=Cisco+Catalyst+6500+Series+Firewall+Services+Module...

You can get the following version.

asdm-615f.bin
Release Date: 14/Jul/2009
Cisco Adaptive Security Device Manager for FWSM 3.1, 3.2 and 4.0.
Size: 11221.19 KB (11490496 bytes)

-KS

anil.gupta3 · ‎02-21-2010

Hi,

from implementation to till yesturday, It was working fine and there was no issue with the ASDM.All the things are in place like Java, Permission for https connection etc.

then also we have a issue with ASDM.Please find the attachment.

Regards,

Anil

KARUPPUCHAMY MALAIYANDI · ‎02-21-2010

Hi,

can you check that FWSM cpu usage.because we too have the same kind of problem because of high cpu utilization.

other than that check the ASDM image status in both primary and secondary FWSM module.

regards

karuppu

anil.gupta3 · ‎02-22-2010

Hi,

I have uploaded the new ASDM image and its working; don't know why?

Why it was not working working with old ASDM image?

Any clue?

Regards,

Anil

Kureli Sankar · ‎02-22-2010

Anil,

Depending on what windows update your client recd. we have seen issues like this and that is the reason I suggested to upload the latest ASDM and java on the client.

-KS

anil.gupta3 · ‎02-22-2010

Hi,

We have uploaded new ASDM image on Cisco FWSM.

We have not done any thing on the client machine.

Regards,

Anil