Cannot install license on ACE module

Answered Question
Feb 22nd, 2010
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Good day,


Currently there is a 8Gbps licsence installed with the default 5 contexts at a customer. There is the requirement to install a license for 20 contexts.


When trying to install the license the followiong error occurs:


/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

NTE_ACE1/Admin# license install disk0:ACE20080417075624847.lic

Installing license... failed: Can't install this license with the current count


The information recived from Cisco with the license file is listed below:


/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

Options Included               Quantity

ACE-08G-LIC                    1

ACE-SEC-LIC-K9                 1

ACE-VIRT-020                   1


Below is some details from the module regarding current license:


/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

NTE_ACE1/Admin# sh license status

Licensed Feature                  Count

------------------------------    -----

SSL transactions per second       1000     

Virtualized contexts              5        

Module bandwidth in Gbps          8


/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

NTE_ACE1/Admin# sh license usage

License                      Ins   Lic    Status   Expiry Date   Comments

                                  Count

--------------------------------------------------------------------------------

ACE-08G-LIC                   Yes    1    In use   never         -

ACE-16G-LIC                   No     -    Unused                 -

ACE-UPG1-LIC                  No     -    Unused                 -

ACE-UPG2-LIC                  No     -    Unused                 -

ACE-VIRT-020                  No     -    Unused                 -

ACE-VIRT-050                  No     -    Unused                 -

ACE-VIRT-100                  No     -    Unused                 -

ACE-VIRT-250                  No     -    Unused                 -

ACE-VIRT-UP1                  No     -    Unused                 -

ACE-VIRT-UP2                  No     -    Unused                 -

ACE-VIRT-UP3                  No     -    Unused                 -

ACE10-16G-LIC                 No     -    Unused                 -

ACE-SEC-LIC-K9                Yes    1    Unused   never         -

ACE-SSL-05K-K9                No     -    Unused                 -

ACE-SSL-10K-K9                No     -    Unused                 -

ACE-SSL-15K-K9                No     -    Unused                 -

ACE-SSL-20K-K9                No     -    Unused                 -

ACE-SSL-UP1-K9                No     -    Unused                 -

ACE-SSL-UP2-K9                No     -    Unused                 -

ACE-SSL-UP3-K9                No     -    Unused                 -



Any sugestions on what the issue may be?


Any guidance, sugestions or feedback would be greatly appreciated.


Thanks.


Paul

        
Correct Answer by Gilles Dufour about 7 years 4 months ago

Paul,


I did the test on my ACE.

Since you already have a couple of licenses installed and the new license file contains the same 2 license + a new one, when you try to install this license it does fail because we are  trying to re-install the same license as the existing ones.


The solution (verified) is to copy the 08G portion of the license into a new file, then install this new file.

This will simply add the 8G license without touching the other licenses.


Gilles.

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dario.didio Mon, 02/22/2010 - 01:54
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Hi,


what do you get if you do

sh license file ACE20080417075624847.lic

Paul Pinto Mon, 02/22/2010 - 02:01
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Hi Dario,


Thanks for the reply. I have already requested this from the client and should hopefully have it shortly.


Paul

Gilles Dufour Mon, 02/22/2010 - 01:55
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  • Cisco Employee,

Paul,


try maybe to remove your existing licenses before installing the new one.

Or edit the new license file and only keep the virtual-context license.


Gilles.

Paul Pinto Mon, 02/22/2010 - 02:10
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Hi Gilles,


Thanks for the suggestions.


So if I would need to get rid of the "INCREMENT ACE-08G-LIC" and the "INCREMENT ACE-SEC-LIC-K9". Is it best to do this by hasing (#) out these lines or removing completly from license file?


Also, after installing this license file, would I not loose my existing 8Gbps licsense functionality? (just need to check).


I would prefer not to unistall license, contexts disapearing and so on (yes, do the backup's and so on, but this is a bit of an issue regarding an upgrade).



Would we always experience this when needing to upgraded contexts or just from the default 5 to 20? Is this a know bug or realting to the way licensing is implemented or issued?


Thanks.


Paul.

Correct Answer
Gilles Dufour Mon, 02/22/2010 - 04:00
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  • Cisco Employee,

Paul,


I did the test on my ACE.

Since you already have a couple of licenses installed and the new license file contains the same 2 license + a new one, when you try to install this license it does fail because we are  trying to re-install the same license as the existing ones.


The solution (verified) is to copy the 08G portion of the license into a new file, then install this new file.

This will simply add the 8G license without touching the other licenses.


Gilles.

Paul Pinto Mon, 02/22/2010 - 04:13
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Hi Gilles,


Thanks again. So just to make sure, if I create a new license file with only the "INCREMENT ACE-VIRT-020" portion of the license file recieved in it and install this file, it will add the additional 20 contexts we require and not affect the existing 8G license?


Just claitying my understanding here.


Thanks.


Paul.

Paul Pinto Mon, 02/22/2010 - 04:44
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Hi Gilles,


I have created the files and we will install shorlty. WIll let you know if all is OK.


Thanks once again for your excellent feedback, as alsways.


Great having you here.


Paul.

Paul Pinto Fri, 02/26/2010 - 03:14
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Hi Gilles,


Just wanted to provied some feedback. Thanks for the advice. Modifiying license file worked.


I suppose the other option, as you suggested, is to uninstall the original and install the new one which contains the existing 8Gbps license. So do you want a single license file with all required functionality or multiple license files combined achieving the same end result?


Obviously one would need to follow the process if unistalling the existing license regarding config backups, etc. in a change window.


Again, thanks for your prompt and valuable input.


Paul.

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