I have read a couple of other posts asking about similar requests but wanted some clarifcation.
I want to play a prompt right when the agent answers the call. A prompt would be something like "Welcome to Company X, how may I direct your call" Saving the agent from having to say that intro every time. From what I gather it would be difficult to do this from a scripting standpoint because UCCX froma timing standpoint. So the solution I think would be to perform a Work Flow action. Assuming this is the best approach can someone elaborate on how to accomplish this exactly with the Desktop Admin Workflow Action. I glanced at it but was not sure.
UCCX 7.0.1 SR05 Enhanced.
Thanks in advance.