CER busy signal

Unanswered Question
Feb 22nd, 2010

Hi All,

I am working on CER on VM as test environment until get MCS server from Cisco. It was working fine, but when I restarted "CER" service on CER server, it has been broken. I've restarted the host server, Callmanager service, ... but still busy tone. CTI RPs are registered though. But when I dial 911 from any phone, I got busy tone, and in CER call history I've not seen calls even hit the CER.

Any suggestion regarding how to troubleshoot this issue, would be greatly appreciated.


I have this problem too.
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gogasca Tue, 02/23/2010 - 01:06

since when you dial 911,you dont see the call in CER call history call may be not making it to the CTI layer and it may be under the ccm control

Can you check partitions, CSS, transalation patters

pleas eupload cucm traces and I can take a look

alex goshtaei Tue, 02/23/2010 - 09:11

also it was working fine. I haven't changed any partition, CSS and TP. I only restarted CER service, and since then it's broken.

thanks again for your help.



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