CER busy signal

alex goshtaei · ‎02-22-2010

Hi All,

I am working on CER on VM as test environment until get MCS server from Cisco. It was working fine, but when I restarted "CER" service on CER server, it has been broken. I've restarted the host server, Callmanager service, ... but still busy tone. CTI RPs are registered though. But when I dial 911 from any phone, I got busy tone, and in CER call history I've not seen calls even hit the CER.

Any suggestion regarding how to troubleshoot this issue, would be greatly appreciated.

Alex

gogasca · ‎02-23-2010

since when you dial 911,you dont see the call in CER call history call may be not making it to the CTI layer and it may be under the ccm control

Can you check partitions, CSS, transalation patters

pleas eupload cucm traces and I can take a look

alex goshtaei · ‎02-23-2010

Thanks for the reply. Please find CTI and CCM traces in the attachment.

Alex

alex goshtaei · ‎02-23-2010

also it was working fine. I haven't changed any partition, CSS and TP. I only restarted CER service, and since then it's broken.

thanks again for your help.

Alex