Hi, just finish the implementation of UCMBE. The customer decided not to invest in Attendant Console Software.
So we programmed a 7962 with two 7915. Everything is fine, but when she has a call in a transfer mode (not completed) and a call comes in, all her softkeys disappear and only Answer softkey does appear.
I verified in the softkey layout configuration for her phone and I found out that there is no possibility to have the keys to continue the transfer
before answering that call.
So she as to answer the second call (this put the first caller on hold...cancelling what was started before the second call.) put it on hold or transfer the call and then resume the first call taht was in mid transfer...very annoying.
Is ther something we can try or the answer is attendant console. ?