Call Manager Express GUI - not showing all lines of a phone

Unanswered Question

Hello there,

I have a customer running call manager express 7.1.  They have 2 7945 phones.  both of them have 2 lines on them and are working properly.

However, when you look at that phone via the GUI you only see 1 line on the systems.  in the IOS configuration you see both buttons but not in the GUI

Any idea what might cause this?

I tried under administration to Update System info, thinking it just needed to be resynced but that did not help.

If i look at other phones they have on the system (IP Communicators)  all the lines for that phone show up in the gui.

thanks for any insight


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paolo bevilacqua Tue, 02/23/2010 - 10:16
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You just found one CME GUI bug/limitation. There are many others.

Gear Misner Tue, 02/23/2010 - 10:28
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This might be a long shot, but I have had problems viewing phone extension when I was using firefox, but when I switched to IE I could scroll down and see them all.  I don't know if this will work for you or if you just found a bug...

paolo bevilacqua Tue, 02/23/2010 - 11:25
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Let us know what the TAC says - I'm afraid WAD after insistance.

I found the issue of this.

On a previous tac case on the same system the tac engineer had me downgrade the ios.  when we did that it actually dropped from CME 7 to CME 3.

So we put the old (later) ios back on.  Everything seemed to work up until i noticed the gui issue.

what the problem was, the gui version was still 3.0 and the cme was 7.1 so i got the gui files for that IOS and extracted them.

once i did that the gui worked fine.


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