need urgent help...
Our customer is having C6513 running with 12.2(18)SXF15a . One of the module (ACE20-MOD-K9) got rebooted with following error:
Feb 22 10:41:41.155 GMT: %OIR-SP-3-PWRCYCLE: Card in module 6, is being power-cycled off (Reset - Module Reloaded During Download)
Feb 22 10:41:41.183 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 6 set off (Reset - Module Reloaded During Download)
Feb 22 10:41:53.686 GMT: %OIR-SP-3-PWRCYCLE: Card in module 6, is being power-cycled off (Module not responding to Keep Alive polling)
Feb 22 10:41:53.686 GMT: %C6KPWR-SP-4-DISABLED: power to module in slot 6 set off (Module not responding to Keep Alive polling)
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Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(18)SXF15a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by cisco Systems, Inc.
Compiled Tue 21-Oct-08 00:41 by kellythw
Image text-base: 0x40101040, data-base: 0x42DD6470
ROM: System Bootstrap, Version 12.2(17r)S4, RELEASE SOFTWARE (fc1)
BOOTLDR: s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(18)SXF15a, RELEASE SOFTWARE (fc1)
BCLNDASEC59-6513INTPRI uptime is 50 weeks, 3 days, 10 hours, 43 minutes
Time since BCLNDASEC59-6513INTPRI switched to active is 50 weeks, 3 days, 10 hours, 47 minutes
System returned to ROM by reload (SP by reload)
System restarted at 02:12:07 GMT Sat Mar 7 2009
System image file is "sup-bootdisk:s72033-adventerprisek9_wan-mz.122-18.SXF15a.bin"
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cisco WS-C6513 (R7000) processor (revision 1.1) with 983008K/65536K bytes of memory.
Processor board ID SAL104365G2
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
SuperLAT software (copyright 1990 by Meridian Technology Corp).
X.25 software, Version 3.0.0.
TN3270 Emulation software.
34 Virtual Ethernet/IEEE 802.3 interfaces
40 Gigabit Ethernet/IEEE 802.3 interfaces
18 Ten Gigabit Ethernet/IEEE 802.3 interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.
65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102
Can any one help me to find the root cause as i need to share the RCA and neccessary steps to avoid such incident.
Need urgent help...