02-23-2010 11:41 AM
Hi, can anyone tell me if there is a way to produce a report that shows all incoming and outgoing calls to a specific phone extension? I am using Cisco Unified CM Administration and we use the Cisco IP Phone 7941 series. Any help anyone can give would be greatly appreciated.
Thanks
Bob Gibbons
Solved! Go to Solution.
03-10-2010 05:44 PM
Login to your system at https://
Go to Tools > CDR Analysis and Reporting and you will be redirected to https://
Select CDR > Search > By User / Extension
Enter the user extension and click "Add Extension" (repeat to add multiple phones/extensions)
Set the time period you'd like to search on
When you're done, click OK.
There you go.
Hailey
Please rate helpful posts!
03-11-2010 07:09 AM
Hello Robert,
Please check the following, perhaps you need to configure that:
https://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_0_1/car/caranrpt.html#wp1072381
Hope to help, if it does please rate.
Best regards,
-- Adrián.
03-11-2010 07:37 AM
Ok. CDR is turned off by default. So, you need to go to the Service Parameters for the CCM Service and set the CDR Enabled flag to True. You will not have any CDR's for previous calls...collection will start moving forward. There are other things to look at for CDR. Take a look at the link given above.
Hailey
Please rate helpful posts!
03-11-2010 07:54 AM
Go to CCM Admin
Service Parameters
Select the CCM Service
In the CDR Parameters section (one of the first)
If CDR Enabled = True, then CDR is running. If false, it is not.
If false, you have no records.
If true, you have no records for that particular extension.
Try another extension as well to see if you're getting any data (if CDR is set to True but you get no data for various extensions).
03-11-2010 08:00 AM
Bob,
Yes. Enable that parameter. If you check the link I gave you previously, it says:
CDR Enabled Flag—This parameter determines whether CDRs are generated. Valid values specify True (CDRs are generated) or False (CDRs are not generated). For this required field, the default value specifies False.
It is mandatory.
Remember to rate useful posts
Regards,
-- Adrián.
03-11-2010 08:01 AM
To turn CDR on yes. Now if you read the administration guide (use Help on your system and search for CDR), you can read up a bit on what other things come into play - such as retention times, zero duration calls, etc. But if you just set the flag to true, I'd wait 24 hours or so and then start looking at what kind of data is showing up.
Please rate helpful posts!
02-25-2010 09:16 AM
Hi,
Search for Call Detail Records on CCO or Netpro.
Regards,
- Adrián.
03-10-2010 05:44 PM
Login to your system at https://
Go to Tools > CDR Analysis and Reporting and you will be redirected to https://
Select CDR > Search > By User / Extension
Enter the user extension and click "Add Extension" (repeat to add multiple phones/extensions)
Set the time period you'd like to search on
When you're done, click OK.
There you go.
Hailey
Please rate helpful posts!
03-11-2010 07:02 AM
When I get to the CDR Analysis and Reporting page I only have three choices BILLING - HELP - LOGOUT. Is this page determined by a certain level of service and maybe my agency did not subscribe to all of it? Any help would be great!
Thanks
Bob G.
03-11-2010 07:09 AM
Hello Robert,
Please check the following, perhaps you need to configure that:
https://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_0_1/car/caranrpt.html#wp1072381
Hope to help, if it does please rate.
Best regards,
-- Adrián.
03-11-2010 07:37 AM
Ok. CDR is turned off by default. So, you need to go to the Service Parameters for the CCM Service and set the CDR Enabled flag to True. You will not have any CDR's for previous calls...collection will start moving forward. There are other things to look at for CDR. Take a look at the link given above.
Hailey
Please rate helpful posts!
03-11-2010 07:44 AM
Good point Hailey. I skipped that step
Regards,
-- Adrián.
03-11-2010 07:50 AM
Thanks to both Adrian and Hailey. I have used what you both have told me and have gotten to the report generator but when I click Ok to run the report I am given an error 10021 - "There are no matching records". Does this have to do with CDR not being enabled and if so where exactly do I go to do this? I went to several places and all CDR related services are running.
Thanks again for the excellent help so far
Bob G.
03-11-2010 07:54 AM
Go to CCM Admin
Service Parameters
Select the CCM Service
In the CDR Parameters section (one of the first)
If CDR Enabled = True, then CDR is running. If false, it is not.
If false, you have no records.
If true, you have no records for that particular extension.
Try another extension as well to see if you're getting any data (if CDR is set to True but you get no data for various extensions).
03-11-2010 07:56 AM
Hey, I found where to turn the enable flag to true for CDR. Is that all I need to do now?
Thanks again
Bob Gibbons
Network Engineer
Auditor of Public Accounts
(804)225-3350 Ext 350
03-11-2010 08:00 AM
Bob,
Yes. Enable that parameter. If you check the link I gave you previously, it says:
CDR Enabled Flag—This parameter determines whether CDRs are generated. Valid values specify True (CDRs are generated) or False (CDRs are not generated). For this required field, the default value specifies False.
It is mandatory.
Remember to rate useful posts
Regards,
-- Adrián.
03-11-2010 08:03 AM
Thanks, the report is generating now. I really appreciate yours and Hailey's help. I will make sure I rate these accordingly.
Bob Gibbons
Network Engineer
Auditor of Public Accounts
(804)225-3350 Ext 350
03-11-2010 08:06 AM
Bob,
Glad to see we can help you a little bit. Thank you.
Regards,
-- Adrián.
03-11-2010 08:07 AM
Thanks much for rating. If you need further help, feel free to friend me and send me a note. I'll be glad to help as time permits.
03-11-2010 08:01 AM
To turn CDR on yes. Now if you read the administration guide (use Help on your system and search for CDR), you can read up a bit on what other things come into play - such as retention times, zero duration calls, etc. But if you just set the flag to true, I'd wait 24 hours or so and then start looking at what kind of data is showing up.
Please rate helpful posts!
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