Unity express 7.1.4 License Issue

Answered Question
Feb 23rd, 2010

Hi I'm using this new version over an AIM CUE, that comes allready installed in the module

The problem that i recongnize,is that the VM-mailboxes are in Evaluation state, i activate the vm-mailbaxes via this command through aim-cue cli:

license activate voicemail mailboxes 25.

So the VM are going to work for a period of time (Evaluation), so i check for cisco documentation, and it comes that it should be installed if you buy the license for the VM mailboxes, really don´t know if they bought that license, should i have a pack number for it? so i can register and apply the lic file.}

FYI:

CUEGP1# sh license all
License Store: Primary License Storage
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 6 /6
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Sat Apr 24 10:11:22 2010
        License Count: 600 /25
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None

Regards.

Carlos

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 9 months ago

Hi Carlos,

Yes, you would require a PAK# to receive the "Permanent" licenses

Obtaining New or Additional Licenses

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1101645

From this excellent doc;

Software Activation of Cisco Unity Express 7.1

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html

Hope this helps!

Rob

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Correct Answer
rob.huffman Wed, 02/24/2010 - 06:24

Hi Carlos,

Yes, you would require a PAK# to receive the "Permanent" licenses

Obtaining New or Additional Licenses

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1101645

From this excellent doc;

Software Activation of Cisco Unity Express 7.1

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html

Hope this helps!

Rob

Hythim Ali El Hadad Thu, 08/19/2010 - 16:10

Dear Rob,

Kindly I have also fall in the same issue

I found a paper included with the CUE module AIM2-CUE-K9 states that I have a default license of 5 mailboxes and 2 ports

And told that I can obtain this license without any needs to enter any codes

the card is pre-installed with 7.1.4

So I have tried to use www.cisco.com/go/license and try the link at the bottom of the page as described in the Doc, but when entering the PID and SN, it ask for device identification which I don't understand what it is mean.

But there is no PAK included at all

So How I can obtain this default license for my card ?

Also I have tried downgrading to CUE 7.0.3 to obtain the default 12 mailboxes but it give signature error when starting to download the *.pkg file

So please advise how to obtain my card license and if there any method to downgrade to 7.0.3 ??

Thanks a lot

Thirruselvaa Ra... Fri, 08/20/2010 - 05:19

Dear Bob,

I am also facing this issue. I got a permanent license for my CUE 7.1.7 and i have uploaded it. It was successfully installed. Although the permanent license is successfully installed, the license type is not changin to PERMANENT and is still showing in as EVALUATION. I have activated my required IVR's, Voice mail boxes and ports. I have reloaded my unity express and I am still facing this issue. The show license all is displayed below for your reference after uploading the permanent license.

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 125 / 0
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  1 day   9 hours
            Expiry date: Sun Aug 22 01:44:36 2010
        License Count: 600 /120
        License Priority: High
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  1 day   9 hours
            Expiry date: Sun Aug 22 01:38:35 2010
        License Count: 60 /8
        License Priority: Low

License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  1 day   9 hours
            Expiry date: Sun Aug 22 01:38:35 2010
        License Count: 60 /6
        License Priority: Low

Please give me a solution as soon as possible as I am running out of time.

Thanks a lot

rob.huffman Fri, 08/20/2010 - 05:51

Hi Thirruselvaa,

When you loaded the licenses what did the area highlighted below show?

Using CLI Commands to Install Licenses

After you obtain a license file from Cisco's licensing portal and copy it to a FTP or TFTP server, use the following CLI commands to install the license. Only the use of FTP is shown below.

SUMMARY STEPS

1. license install ftp://username:password@ip_address/path/license_file

2. reload

3. enable

4. show license all

5. show license in-use

6. show license status application

DETAILED STEPS


Step 1 license install ftp://username:password@ip_address/path/license_file.

Use this command to install all of your licenses. As shown in the following example (which is truncated for easier readability), the command initiates several actions that result in either the printing of an end user license agreement with prompts to accept the agreement (for extension licenses only) or messages indicating that the license is installed. When a license is successfully installed, a message will confirm the installation and state whether or not the licensed feature is present in the current image.

service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic


Installing...Feature:VMIVR-IVR-SESS...Successful:Supported

License Note:

Application will evaluate this change upon next reload

Installing...Feature:VMIVR-VM-MBX...Successful:Supported

License Note:

Application will evaluate this change upon next reload

Installing...Feature:TCV-USER...Successful:Supported

License Note:

Application will evaluate this change upon next reload

Installing...Feature:VMIVR-PORT...Successful:Supported

License Note:

Application will evaluate this change upon next reload

4/4 licenses were successfully installed

0/4 licenses were existing licenses

0/4 licenses were failed to install


The installation process does not install duplicate licenses. The following message is displayed when duplicate licenses are detected:

Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate


Note Install all of your licenses before continuing to the next step.


Step 2 reload

Use this command to reboot the module:

service-module# reload


Step 3 enable

Use this command to enter Privileged Exec Mode:

service-module# enable


Enter Your Password If Prompted.

Step 4 show license all

Use this command to display a summary of all of the licenses installed on your module:

service-module# show license all
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
 License Type: Permanent
 License State: Active, In Use
 License Count: 4 / 4
 License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
 License Type: Evaluation
 License State: Active, Not in Use, EULA not accepted
     Evaluation total period:  8 weeks  4 days 
     Evaluation period left:  8 weeks  4 days 
 License Count: 600 / 0
 License Priority: None
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
 License Type: Evaluation
 License State: Inactive
     Evaluation total period:  8 weeks  4 days 
     Evaluation period left:  8 weeks  4 days 
 License Count: 60 / 0
 License Priority: None
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
 License Type: Evaluation
 License State: Active, Not in Use, EULA not accepted
     Evaluation total period:  8 weeks  4 days 
     Evaluation period left:  8 weeks  4 days 
 License Count: 60 / 0
 License Priority: None

Note If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based evaluation licenses, as shown above.


Step 5 show license in-use

Use this command to display information about the licenses that are in use on your module:

service-module# show license in-use
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
 License Type: Permanent
 License State: Active, In Use
 License Count: 4 /4
 License Priority: Medium
StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0
 License Type: Permanent
 License State: Active, In Use
 License Count: 5 /5
 License Priority: Medium


Step 6 show license status application application-name

Use this command to display information about the applications that are installed on your module. If you do not supply an application name, information is displayed for voice mail and IVR.

service-module# show license status application
voicemail enabled: 4 ports, 4 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available

Cheers!

Rob

rob.huffman Fri, 08/20/2010 - 05:39

Hi Hytham,

Have you tried

The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via software using the show license udi command in privileged Exec mode. The UDI has two main components: the product ID (PID) and the serial number (SN).

Just to check....you have fired everything up already? I wouldn't think for a newly ordered 7.1 system that any licenses would need to be installed

as they should be pre-loaded.

Cheers!

Rob

Hythim Ali El Hadad Fri, 08/20/2010 - 08:49

Hi Rob,

Thanks a lot for your reply

Yes I have a new card,but don't find any pre-loaded license installed

As per this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1101645

I understand that I must obtain the new license with the PAK

But I didn't find any PAK included with the CUE module, also I have allready got the PID & SN using "sh inventory"

But I have stucked here,

So I need to know how to activate this preloaded license ?

Thanks a lot again

Thirruselvaa Ra... Fri, 08/20/2010 - 13:22

Thank you so much Rob..

It havent display the license note.. it skipped everything but shown as 1/1 were licenses successfully installed. What must be the issue rob? please assist me in this..

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