General question about provide/customer responsibility for fiber service connection

Unanswered Question
Feb 23rd, 2010

I have a general question about the responsibility of customer and provider in determining if the provider can establish a metro e connection to inside the customer's facility.

We are looking into a metro E connection to a Data Center in another part of the state (several hundred miles)

This is a building that was recently purchased by our company and I am wondering about the following:

If the customer asks the provider if they can provide a fiber connection to a particular adress in another part of the state, and the provider responds that they can provide this connection to the address.

Is the customer responsible for determining if there is conduit and fiber from their building to the provider's fiber trunk?

Or does the provider do a survey and inform the customer that fiber is available but they need a build out to their fiber trunk?

Who is responsible for knowing or determining if the customer has a physical connection from the building to the provider's fiber trunk?

I have this problem too.
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Jon Marshall Tue, 02/23/2010 - 13:38

I can't speak for other countries but in the UK the provider is responsible for the fiber to the customer building so they must do a site survey to determine whether or not it is possible. The customer simply provides a post code to the provider with a request for the the type of connection/presentation they require.

Jon

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