Unity 7.0.2 Backup problem

Unanswered Question
Feb 23rd, 2010

Hello,

at a costumer I have a Unity 7.0.2 with Backup 1.1.14.

Manual backup works. It saves the backup files to the remote location.

The scheduled backup do not work. Its configured and activated but it do nothing. I have no logfile and no backupfiles.

Where can I search the problem?

thanks Achim

I have this problem too.
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David Hailey Tue, 02/23/2010 - 22:59

When you set the schedule - you have to set the backup user and credentials.  This user must have full access to the DB.  If you are writing to a shared drive, you'll want to do 2 step.  Do you have all those bases covered?

astrohmeier Mon, 03/08/2010 - 01:00

Hi,

we checked it with another account (Unity admin) and to save it local. It changed nothing.

The backup dosen`t start. It seems that the scheduler do not work. Do Unity use the windows scheduler or is it a Unity own scheduler?

Thanks Achim

rob.huffman Mon, 03/08/2010 - 06:23

Hi Achim,

Just to add a couple of links to the great tips from Hailey (+5 "H")

From Mike;

Fire up the DiRT Backup Tool and lookup under the 'Options' menu at the top.  Click on 'Schedule Regular Backups'.  It will bring up the 'Disaster Recovery Backup Scheduler' dialog.

https://supportforums.cisco.com/message/1200126#1200126


From Jorge;

Just configure the DiRT tool to make a backup on a daily basis this will delete the transactional logs.

"Disaster Recovery Backup Tool" also called "DiRT Backup". It is located in the Unity tools depot:

Unity server desktop > Unity tools depot > administration tools > double-click on disaster recovery backup.

In order to backup the Unity database and send the backup file to a network drive, please do the following:

-At the "Backup Target Location", please specify the network drive that you want to use to store the backup file.

-Under "Options", select what you want to backup.

-Check the "use two hop method" checkbox and below that specify a local directory (located on the Unity server itself).

-Now go to the "Options" menu and select "schedule regular backups".

-At the new displayed window, click on the "Schedule Backup" button and enter any name for the backup task, then click on OK.

-On "Task" tab, go to the "Run as" section. An account should be specified there (*). Click on "Set password" and enter the correct password for that

account. This step es very important, it must be done even if the password is already there.

-Go to the "Schedule" tab; under "Schedule Task", select "Daily" from the drop-down list and then select a Start Time; then schedule this every 1 day.

-There are some other features that you can configure, they are under the "Settings" tab.

---------------------

http://www.ciscounitytools.com/HelpFiles/DiRT/index.html

Basically, you need to run the Disaster Recovery tools with an account that has proper rights to access SQL and, if messages are selected for backup, Exchange mailboxes. Please see the section ?Configuring Permissions for DiRT?.

https://supportforums.cisco.com/message/1188109#1188109

Cheers!

Rob

David Hailey Mon, 03/08/2010 - 09:08

Yes, Unity uses the Windows scheduler.  Make sure you enable the backup as well.  Check the links Rob provided.  DiRT shouldn't be too hard to get going unless you have something else going on.  You could also try to install the latest version of DiRT and see if that takes care of whatever issue you are having...although I'm not usually a fan of this approach unless it's last ditch because you may simply mask a problem elsewhere if you get into the habit of doing this sort of thing regularly.  But installing the latest DiRT tools is fairly benign.

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