Bad Call Tag

Unanswered Question
Feb 24th, 2010
User Badges:

Hi all

This may be a stupid question but i wonder where the Bad call tag informoation can be found.

If an agent press on the Bad line button in CTI OS Agent software where does this information end up?

Where can i find if anyone have used this feature?

Br Patrik

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
ktang Wed, 02/24/2010 - 09:44
User Badges:


The call is maked in the BadCallTag in the Termination Call Detail DB. The setting is very much a hangover from traditional ACD. It's not used in the standard reporting and does nothing as standard. I hope that helps.


Patrik Englund Wed, 02/24/2010 - 21:18
User Badges:

Thanks for your reply

That is also the only place i have found the tag but if it does not provide any more information then i dont know why this feature is present at all.

ktang Thu, 02/25/2010 - 01:19
User Badges:

I think with the advent of more modern communications it's alot less relevant. My understanding (though I maybe wrong) is in the past the bad call tag would have been used to mark calls where the line is bad (where the sound quality is bad) so you could a discount the call from the stats and use the information in the DB to try and trace the lines which have issues.



This Discussion