Outbound Dialer & CRM

Answered Question
Feb 24th, 2010

In outbound dialer can we use DB/Database or CRM  to import contacts for dialing instead of uploading numbers in import file ?

I have this problem too.
0 votes
Correct Answer by arifsultanal about 6 years 11 months ago

Hi

One thing you can do from your CRM Side that is , your CRM will through file at your FTP site( from where outbound dialer import files  ). You dont need to upload numbers manually.

you have to make  a schedule at CRM and make some programming to through those particular numbers at your FTP with currect  out bound import format. Import rule will import those number at dialer.

I thik it will work.

Best Regards

Sultan Al Arif

+8801610005883

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Correct Answer
arifsultanal Wed, 02/24/2010 - 03:44

Hi

One thing you can do from your CRM Side that is , your CRM will through file at your FTP site( from where outbound dialer import files  ). You dont need to upload numbers manually.

you have to make  a schedule at CRM and make some programming to through those particular numbers at your FTP with currect  out bound import format. Import rule will import those number at dialer.

I thik it will work.

Best Regards

Sultan Al Arif

+8801610005883

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