- Bronze, 100 points or more
In outbound dialer can we use DB/Database or CRM to import contacts for dialing instead of uploading numbers in import file ?
One thing you can do from your CRM Side that is , your CRM will through file at your FTP site( from where outbound dialer import files ). You dont need to upload numbers manually.
you have to make a schedule at CRM and make some programming to through those particular numbers at your FTP with currect out bound import format. Import rule will import those number at dialer.
I thik it will work.
Sultan Al Arif