I have a question regarding Outbound Option Dialer.
I have IPCC Ent 7.5.4 with CM6.1.3 and IVR.
I have configured two MR PG pim, and two Dialers.
The requirement is to configure around 75 campaigns. I haven’tyet configured all the campaigns, currently there are only 5 running. Dialerswere installed on both PGs and now everything works in load-balancing mode,each dialer receiving stats and records for every skillgroup and campaign.
My issue is that I noticed in the Outbound Installation guide that the maximum number of active campaigns that can be dialing on any one Dialer is 48. Is there a way to overcome this limitation?
Can each dialer be active for its own set of campaigns( to have 48 campaigns for the first dialer and the rest for the second)?
How can two dialers handle more then 48 active campaigns?