Agent missing from Agent Call Summary Report

Unanswered Question
Feb 24th, 2010

When running the Agent Call Summary Historical report in IPCC 4.5, we have found it will not list one agent.  This agent shows in both Real Time reports and in other Historical reports, inclding the Agent Detail report.  It doesn't matter if we rung the Call Summary report for one day, or several weeks, this agent never is listed in the report.  Any ideas on what the problem, or solution, might be?

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cmortens00 Tue, 04/27/2010 - 06:13

If this is still an issue verify that the agent is correctly assigned to an Agent Team via Config Manager.


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