CSC SSM update status for host ASA-CSC-10-INC-K9 FAILED

isaqellari · ‎02-24-2010

Hello,

I'm receiving frequently this message from ASA SSM-10 module regarding the update of antispyware. The message is as below:

"GraywarePattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to unzip the downloaded patch packages. The zip file may be corrupted. This can happen due to an unstable network connection. Please try downloading the file again.. The error code is 24."

Is there anyone that has faced this problem ?? Could you please help me if possible ... ?

Thank you and best regards,

Ilir

Kureli Sankar · ‎02-24-2010

See if you can follow these steps. I hope you are running the latest code 6.3.1172.2.pkg. If you are not sure about if you can do the below procedure, pls. open a TAC case. Or try to reimage the module: https://supportforums.cisco.com/docs/DOC-1323

# First, enable the root account on your CSC module by performing the
following steps.
1. SSH/Telnet to ASA
2. Session into the Module with the command: session 1
3. Login with the username 'cisco' and the CSC password
4. Select Troubleshooting Tools | Enable root account
5. Logout and Login again to 'session 1' but this time using the 'root'
account
(default password is 'cisco')

Then, modify the file system by doing the following:

1) change to the /opt/trend/isvw/tmpfs/AU/AU_Log directory, and remove
all files:

-bash-3.00# cd /opt/trend/isvw/tmpfs/AU/AU_Log
-bash-3.00# rm *

2) Change to the /opt/trend/isvw/tmpfs/AU/AU_Temp directory, and remove
all files:

-bash-3.00# cd /opt/trend/isvw/tmpfs/AU/AU_Temp
-bash-3.00# rm -rf *

3) Change to the /opt/trend/isvw/tmpfs/AU/AU_Workdir
Remove all of the files and directories except the following directories:

   piranhacache
   piranhaengine
   piranharule

-bash-3.00# cd /opt/trend/isvw/tmpfs/AU/AU_Workdir
-bash-3.00# ll
drwxr-xr-x    2 isvw     isvw           60 Aug 18 02:49 AU_Backup
drwxr-xr-x    2 isvw     isvw           40 Aug 20 02:17 piranhacache
drwxr-xr-x    2 isvw     isvw           40 Jul 27  2007 piranhaengine
drwxr-xr-x    2 isvw     isvw           40 Aug 20 02:17 piranharule
-rw-r--r--    1 isvw     isvw         8071 Aug 17 00:00 tmblack.121
-rw-rw-r--    1 isvw     isvw      1575731 Aug 18 02:49 tmwhite.459
-rw-r--r--    1 isvw     isvw      1580567 Aug 20 02:48 tmwhite.461

-bash-3.00# rm -rf AU_Backup
-bash-3.00# rm *.*
-bash-3.00# ll
drwxr-xr-x    2 isvw     isvw           40 Aug 20 02:17 piranhacache
drwxr-xr-x    2 isvw     isvw           40 Jul 27  2007 piranhaengine
drwxr-xr-x    2 isvw     isvw           40 Aug 20 02:17 piranharule
-bash-3.00#

4) Then, exit and then session back into the module using the cisco 
account and restart the services.

5) Now give the updates another shot.

-KS

isaqellari · ‎02-25-2010

Hello kusankar,

Thank you very much for your reply and your help. I'll try these two procedures and see what will happen.

Regards,

Ilir

isaqellari · ‎03-03-2010

Hi kusankar,

I tried what you suggested and it worked great.

Thank you very much for your help mate.

Wish you all the best,

Ilir

Kureli Sankar · ‎03-03-2010

Very glad to hear. Rate the post if it helped.

-KS

ssengotaiyan · ‎08-05-2010

HI Kusankar

Can you please help me how to fix the below file update issues in ASA CSC module.

Virus pattern 7.353.00 was successfully downloaded and installed.
Anti-spam pattern 17544 was successfully downloaded and installed.
Unable to copy file . You must manually copy file /opt/trend/isvw/temp/AU/piranhacache/* to path /opt/trend/isvw/lib/mail/cache.

Please send me the steps how to fix this ?.

Thanks

SS

Kureli Sankar · ‎08-06-2010

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtc37947

 Symptom:
 
 Some signatures may fail to update even though a newer version of signatures
is available in TrendMicro repository.
 
 Conditions:
 
 Sporadic, during normal operation. 
 
 Workaround:
 
 From root account on CSC remove the temporary files created for auto update.
 Restart the services.

Pls. upgrade to the latest CSC code 6.3.1172.3.pkg where this defect is resolved.

-KS