I have created a AA (https://supportforums.cisco.com/thread/2005563?tstart=0
) now that I have created the AA I was asked if CDR can been seen.
I checked and I cannot see ANY CDR records from AT&T calls or internal calls, is this an issue with using Voice Mail Ports? Should is use the CTI-Route Points?
the only reason that I used ports was because I wanted to limit the number of calls going to the AA.
Just to add a note to the good tips so far from TCAT and Hytham (+5 points each
Let's take a step back here for a moment.......
You don't need to build a new integration using port groups or assign specific ports
for your Call Handler setup. The "best" way to do this is to just use your standard
Unity integration (which already exists) and then use a CTI-RP built with the same
extension as the Call Handler to get calls to Unity. A CTI-RP has a Max Calls and
Busy Trigger section under the DN config which can be set to limit the amount of traffic
to the Call Handler. I believe you wanted a max of 5 calls so just set the Busy Trigger
@ 5 and you're good to go. Set the Call Forward All on the CTI-RP to forward to the
existing Unity Pilot #.
You can control the number of ports used by you call manager using port groups from the unity
This enable you to add another system with its own port group
Port groups hold most of the integration configuration settings and some or all of the voice messaging
ports for Cisco Unity Connection.
While most phone system integrations need only one port group, multiple port groups may be needed in
the following circumstances:
• For integrations with phone systems through PIMG/TIMG units, each PIMG/TIMG unit is
connected to one port group with the applicable voice messaging ports. For example, a system that
uses five PIMG units requires five port groups, one port group for each PIMG unit.
• For integrations with other phone systems, an additional port group with its own voice messaging
ports may be used for testing a new configuration or for troubleshooting
wish this be helpful