Devices steel in learning mode in DFM

Answered Question
Feb 24th, 2010
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Windows 2003 R2

LMS 3.2

DFM 3.2.0

CM 5.2.1

RME 4.3.1


Hello,

All my device steel in learning mode.


Also I have this error on the page DFM - Device Management - Device Import - Auto Allocation


Error in getting instance of TreeGenerator class
com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator
Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!




Correct Answer by Joe Clarke about 7 years 3 months ago

Is the fully-qualified hostname, 5VA-VAL-A5TR503.valcartier.mil.ca resolvable on this server?  That is, what output do you get for:


NMSROOT/bin/perl NMSROOT/bin/resolver.pl 5VA-VAL-A5TR503.valcartier.mil.ca
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Joe Clarke Mon, 03/01/2010 - 00:06
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First, try rebooting the server.  This will rule out a process state issue.  If the problem persists, post the output of the pdshow command.

ocaron Mon, 03/01/2010 - 03:52
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This is the post you want.


We use a static IP for the server and the SNMP works well for RME and CM.

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Joe Clarke Mon, 03/01/2010 - 09:23
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Did you do the reboot?  Is the problem persisting after the reboot?

Joe Clarke Mon, 03/01/2010 - 12:47
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Post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log as well as any error messages you see in the Windows Event Viewer.

ocaron Tue, 03/02/2010 - 03:59
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This the posts


Thanks


Also I noticed for a while, in my CM windows.  I have no jobs in the completed job.

But in CS and RME jobs are presents.


May be my problem is upstream of DFM ?

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Joe Clarke Tue, 03/02/2010 - 12:00
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Post the DFMOGSServer.log, and the output of the command:


NMSROOT/objects/smarts/bin/brcontrol
Correct Answer
Joe Clarke Mon, 03/08/2010 - 11:16
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Is the fully-qualified hostname, 5VA-VAL-A5TR503.valcartier.mil.ca resolvable on this server?  That is, what output do you get for:


NMSROOT/bin/perl NMSROOT/bin/resolver.pl 5VA-VAL-A5TR503.valcartier.mil.ca
ocaron Tue, 03/09/2010 - 05:51
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Your the man.


Thanks alot.


The problem came because this server is not in the same domain of the main network.

Michel Hegeraat Mon, 03/01/2010 - 00:41
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I got exactly the same error message.


It went away when I could use a static IP address for the LMS server.


My devices however did move to the 'known' state.


If they remain learning at 10% it often means that there is an SNMP connectivity issue.


Cheers,


Michel

ocaron Mon, 03/01/2010 - 04:36
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May be the problem is during the process of CM.  I don't know.


It's seem that the process between RME and CM is OK.  But from CM to DFM ....


I post the pdshow and I will wait from the answer of mister Clarke.

ocaron Mon, 03/01/2010 - 06:16
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To helping you to understand the problem.


I try to change the poling configuration in DFM and I received this message.


Could not retrieve current data since the PTMServer process is down.

Please restart the process and perform this operation again.


But the PTMServer is running

Peter_Setaffy Mon, 03/15/2010 - 05:06
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Hallo

I have also the problem.

This is my version LMS:


LMS 2.5


CiscoWorks Common Services 3.0.3
Campus Manager 4.0.3
CiscoView 6.1.2
Device Fault Manager 2.0.3
Integration Utility 1.6.0
Resource Manager Essentials 4.0.3


Can someone help me?

thanks

Peter_Setaffy Mon, 03/15/2010 - 07:02
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Check the files.


Could not retrieve current data since the PTMServer process is down.

Please restart the process and perform this operation again.

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Joe Clarke Mon, 03/15/2010 - 20:55
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Please start a new thread for your issue.

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