Change called number to final destination on forward?

Answered Question

I've got several DNs that trigger a UCCX script. This script looks at the called number to make routing decisions. I've got another DN that needs to forward to one of these UCCX DNs on RNA. The problem is, UCCX sees the original called number as opposed to the final DN. How can I solve this?

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Correct Answer by Adam Thompson about 6 years 9 months ago

There may be a better way to do this, but I have not come up with one. In the past, I have configured the RNA to forward to number configured on a translation pattern. With this translation pattern you will be able to manipulate the Called Number.

Thanks,

Adam

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Correct Answer
Adam Thompson Thu, 02/25/2010 - 10:33

There may be a better way to do this, but I have not come up with one. In the past, I have configured the RNA to forward to number configured on a translation pattern. With this translation pattern you will be able to manipulate the Called Number.

Thanks,

Adam

Please rate if helpful

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