CCM OUTBOUND CALLS ISSUES

Unanswered Question
Feb 24th, 2010
User Badges:

Hi pros,

             A remote cm at a branch is able to receive calls, but cannot call out. All outbound calls get a busy tone. Strange thing, The same cm has a fxs card with two analog phones attached. These phone are able to receive calls,but cannot make out going calls as well!!


flash:c2801-spservicesk9-mz.124-9.T7.bin --> image


Cisco 2801 (revision 7.0) with 235520K/26624K bytes of memory.
Processor board ID FTX1208W0KF
2 FastEthernet interfaces
1 terminal line
4 Voice FXS interfaces
1 DSP, 8 Voice resources
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity disabled.
191K bytes of NVRAM.
126976K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102


#sho ephone phone-load
DeviceName        CurrentPhoneload       PreviousPhoneload      LastReset
=====================================================================
SEP001D45959959    SCCP11.8-2-2SR3S       SCCP11.8-2-2SR3S      Reset-Reset
SEP001DA23EDA3B    SCCP11.8-2-2SR4S       SCCP11.8-2-2SR4S      Initialized

Directory of flash:/

    1  -rw-    27944864  Feb 20 2008 14:20:02 -08:00  c2801-spservicesk9-mz.124-9.T7.bin
    2  -rw-        1821  Feb 20 2008 14:40:52 -08:00  sdmconfig-2801.cfg
    3  -rw-     6036480  Feb 20 2008 14:41:32 -08:00  sdm.tar
    4  -rw-      861696  Feb 20 2008 14:41:52 -08:00  es.tar
    5  -rw-     1164288  Feb 20 2008 14:42:16 -08:00  common.tar
    6  -rw-        1038  Feb 20 2008 14:42:38 -08:00  home.shtml
    7  -rw-      113152  Feb 20 2008 14:42:56 -08:00  home.tar
    8  -rw-     1697952  Feb 20 2008 14:43:30 -08:00  securedesktop-ios-3.1.1.45-k9.pkg
    9  -rw-      416354  Feb 20 2008 14:43:56 -08:00  sslclient-win-1.1.3.173.pkg
   10  -rw-      214561  Feb 23 2010 08:47:16 -08:00  crashinfo_20100223-164717

129748992 bytes total (91275264 bytes free)


boot-start-marker
boot-end-marker
!
logging buffered 51200 warnings
enable secret 5 $1$VKuA$bDZPvyGGc0S01DVm.g7LO.
!
no aaa new-model
!
resource policy
!
memory-size iomem 10
clock timezone PST -8
clock summer-time PDT recurring
ip cef
!
!
no ip dhcp use vrf connected

voice-card 0
dsp services dspfarm
!
!
voice rtp send-recv
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
h323
  no telephony-service ccm-compatible
sip
  rel1xx disable
  no call service stop
!
!
voice class codec 1
codec preference 1 g729r8
!

!
dial-control-mib retain-timer 30


!
interface FastEthernet0/0
description  Default VLAN
ip address 10.x.x.2 255.255.255.0
ip nbar protocol-discovery
duplex auto
speed auto
!
interface Service-Engine0/1
ip unnumbered FastEthernet0/0
ip nbar protocol-discovery
service-module ip address 10.x.x.3 255.255.255.0
service-module ip default-gateway 10.x.x.1
!
interface FastEthernet0/1
ip address dhcp
shutdown
duplex auto
speed auto
!
ip route 0.0.0.0 0.0.0.0 10.x.x.1
ip route 10.x.x.3 255.255.255.255 Service-Engine0/1
!
!
ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!

tftp-server flash:CP7905080001SCCP051117A.sbin
tftp-server flash:CP7912080001SCCP051117A.sbin
!
control-plane
!
!
!
voice-port 0/0/0
echo-cancel coverage 32
!
voice-port 0/0/1
echo-cancel coverage 32
!
voice-port 0/0/2
echo-cancel coverage 32
!
voice-port 0/0/3
!
!
!
sccp local FastEthernet0/0
sccp ccm 10.x.x.2 identifier 10
sccp
!
sccp ccm group 999
associate ccm 10 priority 1
associate profile 1 register mtp123456792012
keepalive retries 5
switchover method immediate
switchback method immediate
switchback interval 5
!
dspfarm profile 1 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
maximum sessions 3
associate application SCCP
!
dial-peer cor custom
name 1800
name 1866
name 1877
name LocalCall
name 1888
name no-restrict
name Operator
!
!
dial-peer cor list Toll-Restrict
member 1800
member 1866
member 1877
member LocalCall
member 1888
member Operator
!
dial-peer cor list Call1800
member 1800
!
dial-peer cor list Call1866
member 1866
!
dial-peer cor list Call1877
member 1877
!
dial-peer cor list CallLocal
member LocalCall
!
dial-peer cor list Call1888
member 1888
!
dial-peer cor list no-restriction
member no-restrict
!
dial-peer cor list CallOperator
member Operator
!
!
dial-peer voice 200 voip
corlist outgoing no-restriction
description CalPri
max-conn 8
destination-pattern .T
session target ipv4:10.x.x.x
dtmf-relay cisco-rtp
playout-delay nominal 250
playout-delay mode fixed
fax rate 7200
ip qos dscp cs5 media
no vad
!
dial-peer voice 201 voip
corlist outgoing Call1800
huntstop
max-conn 3
destination-pattern 1800.......T
session target ipv4:10.x.x.x
dtmf-relay h245-alphanumeric
playout-delay nominal 200
playout-delay mode fixed
fax rate 7200
ip qos dscp cs5 media
no vad
!
dial-peer voice 100 pots
huntstop
destination-pattern xxxxxxx
port 0/0/0
!
dial-peer voice 103 pots
huntstop
destination-pattern xxxxxx
port 0/0/2
!
dial-peer voice 301 voip
corlist outgoing Call1800
destination-pattern 1800.......T
session target ipv4:10.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 302 voip
corlist outgoing Call1866
destination-pattern 1866.......T
session target ipv4:10.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 303 voip
corlist outgoing Call1877
destination-pattern 1877.......T
session target ipv4:x.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 304 voip
corlist outgoing CallLocal
destination-pattern [2-9]......T
session target ipv4:x.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 305 voip
corlist outgoing Call1888
destination-pattern 1888.......T
session target ipv4:10.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 2000 voip
destination-pattern 2000
session protocol sipv2
session target ipv4:10.x.x.x
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 202 voip
corlist outgoing Call1866
destination-pattern 1866.......T
session target ipv4:10.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 203 voip
corlist outgoing Call1877
destination-pattern 1877.......T
session target ipv4:10.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 204 voip
corlist outgoing CallLocal
destination-pattern [2-9]......T
session target ipv4:10.x.x.x
dtmf-relay h245-alphanumeric
!
dial-peer voice 306 voip
corlist outgoing CallOperator
destination-pattern 0$
session target ipv4:x.x.x.x
dtmf-relay h245-alphanumeric
!
!
telephony-service
load 7912 CP7912060000SCCP050124A
max-ephones 24
max-dn 120
ip source-address 10.x.x.xport 2000
timeouts interdigit 3
system message xxxxx
sdspfarm units 2
sdspfarm transcode sessions 2
sdspfarm tag 1 mtp123456792012
voicemail 2000
max-conferences 0 gain -6
call-forward pattern .T
dn-webedit
time-webedit
transfer-system full-blind
transfer-pattern .T
create cnf-files version-stamp 7960 Feb 23 2010 09:08:04
!
!
ephone-dn  4
number xxx
call-forward busy 2000
call-forward noan 2000 timeout 20
!
!
ephone-dn  5
number xxxx
call-forward all xxx
call-forward busy 2000
call-forward noan 2000 timeout 20
!
!
ephone-dn  110
number 8001..........
mwi off
!
!
ephone-dn  111
number 8000..........
mwi on
!
!
ephone  1
mac-address 0014.1C48.D665
!
!
!
ephone  2
mac-address 001D.4595.C4DD
!
!
!
ephone  3
mac-address 001D.4595.C476
!
!
ephone  4
mac-address 001D.4595.9959
button  1:4
!
!
!
ephone  5
mac-address 001D.A23E.DA3B
type 7912
button  1:5
!
!
!
ephone  7
mac-address 001D.4595.C507
!
!
!
ephone  8
mac-address 001A.2FBE.A124
!

Thanks any ideas is more than welcome!


Jean Paul

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markbatts Thu, 02/25/2010 - 04:06
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Hi,


I had a look at the config and am abit confused.You don't seem to have any local breakout, could you explain in more detail how calls should come in and go out of the Callmanager or is it Callmanager Express?


cheers

Mark

Jean Paul Enerst Fri, 02/26/2010 - 08:11
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This is call manager Express, all outbound calls will use the following dial-peer


dial-peer voice 200 voip
corlist outgoing no-restriction
description CalPri
max-conn 8
destination-pattern .T
session target ipv4:10.x.x.x
dtmf-relay cisco-rtp
playout-delay nominal 250
playout-delay mode fixed
fax rate 7200
ip qos dscp cs5 media
no vad
!

Thanks

jaschulz Fri, 02/26/2010 - 10:14
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  • Bronze, 100 points or more

Hello Jean,


Could you tell me what the session target ipv4:10.x.x.x is?

Jean Paul Enerst Fri, 02/26/2010 - 12:54
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It is the IP address of our PRI wich is connected to the PSTN!! There is full IP connectivity between remote CME router and the PRI router; therefore, the session target of the outbound interface is NOT THE ISSUE.


Thank you for your help,


Jean Paul En.

jaschulz Fri, 02/26/2010 - 13:10
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Ok,


Yes I didn't think it was the issue, just trying to get a picture of your topology. So you are sending everything from the CME to an egress gateway.

This adds another layer here, could you get a copy of the config on that gateway? As well as verify those PRI's are up and debug voice cc inout from the CME?


Thanks,

Jay

Jean Paul Enerst Fri, 02/26/2010 - 17:28
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The PRI configuration is fine as well as well as we have other remote conntected to the same with no issue. And the remote that we are hing issue with was working up to last Sunday. We have taken the config of the remote, changed the IP at both side(PRI and test router), added it to a test router in our HQ. Everything works fine. This test told us that the remote router is faulty, but how come it still receive calls?


Thanks,

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